Over the last year or two I have had to get a few issues sorted for my SAKs.
An old Wenger Backpacker went belly up, and after an e:mail from Victorinox I was in contact with Carol from Sheldon & Hammond in Australia.
In next to no time I sent the old Wenger in and had it replaced under the lifetime warranty with a shiny new Victorinox Hiker.
All the dealings that I have had with Carol are an example of friendly, efficient and helpful customer service.
Cannot fault her at all.
I've also had some great customer service from Gerber/Fiskars here in Oz, but have had less than friendly from Cold Steel in the past.
Anyone else had service that exceeded their expectations?
An old Wenger Backpacker went belly up, and after an e:mail from Victorinox I was in contact with Carol from Sheldon & Hammond in Australia.
In next to no time I sent the old Wenger in and had it replaced under the lifetime warranty with a shiny new Victorinox Hiker.
All the dealings that I have had with Carol are an example of friendly, efficient and helpful customer service.
Cannot fault her at all.
I've also had some great customer service from Gerber/Fiskars here in Oz, but have had less than friendly from Cold Steel in the past.
Anyone else had service that exceeded their expectations?