Support BladeForums! Paid memberships don't see ads! Over the last year or two I have had to get a few issues sorted for my SAKs. An old Wenger Backpacker went belly up, and after an e:mail from Victorinox I was in contact with Carol from Sheldon & Hammond in Australia. In next to no time I sent the old Wenger in and had it replaced under the lifetime warranty with a shiny new Victorinox Hiker. All the dealings that I have had with Carol are an example of friendly, efficient and helpful customer service. Cannot fault her at all. I've also had some great customer service from Gerber/Fiskars here in Oz, but have had less than friendly from Cold Steel in the past. Anyone else had service that exceeded their expectations?