Hope they wise up and listen to you. I don't want them to go out of business from losing your sales!
i don't think you understand how TINY this little community of knife lovers or even Bladeforums actually is.... Most have never heard of BF. Or knifenuts. Or any of the other sites that have their experts that are trying to get eyes on their sites. And most people simply don't care about the opinions of a group they haven't heard of. One of my good friends is a Benchmade dealer (with storefront) and has been for years. He is aware that bad batches or bad products come and go from manufacturers, and if you don't like the product (including his) don't buy it. He has had a few examples of BM that he isn't happy with and will no longer order that model, or if unused, will take back a problem knife. Easy.
I don't know how many ZTs have failed, but out of hundreds of thousands of knives sold each year, how many are failing? What percentage of their production is a problem? It seems like a pretty childish knee jerk reaction to proudly swear off ZT because of YT videos and posts from people that were "previously fans, but no longer so". Don't know how that adds to any credibility. Drama, yes. Credibility, no.
So the upshot I think should be the same criteria you would use for any knife you buy. Period. If you don't like it, don't keep it. Check it out when you buy it. If you don't like it (not just for lock rock, uneven grinds, overly tight pocket clips, not hair splitting sharp on arrival, blade failure to swing freely when lock is released, wrong kind of washers at the pivot, scales didn't look the same in hand as the pictures, the box the knife was packaged in is too big, scales has the wrong texture for the knife, called manufacturer and no one seemed to care about me, etc.), just return it.
No reason to keep a poor example of cutlery simply so you can join in the bitch sessions. Since this dead horse has been beaten into a sausage of pink slime, at this point the only folks I feel bad for are like Jill, people that gave ZT a chance to make things right and they didn't. Or the guys that sent their knives in and nothing was done to them. No excuse for that.
Robert