If you care to indulge a bit of a read, here is a snapshot of my final experience with Survive in the hopes it may illuminate and substantiate the thread further:
I was a long time optimist and supporter of this company. Though I'm a relatively high strung customer, I was patient and not confrontational for the duration of my relationship with them. The knives I received were good knives, and I ended up receiving around 10 knives over three years if I recall properly. They were always cordial. My frustration wasn't that they
never delivered; it was that I never knew
if they would or when they would deliver. I was so soured by how poorly they managed/abused their customer relationship that I have since parted with all of their tools. Was it lying? Was it mistakes? Why was everything always so delayed and what would be the excuse this time? After my three plus years with them, I didn't care why anymore. I was burnt out and tired of it. Joy had turned to burden and stress.
I hope there is a positive outcome for those still invested. That said, I am posting screenshots of my emails with Survive! prior to cancelling my remaining orders. These messages demonstrate how poorly they understood their production capabilities, in their own words. Contrasting the quoted estimates with present day production schedules from their website, one can see that astoundingly little has changed, and most of the knives I had on order are still unfinished despite their plan to have them all completed in Q1 2018.
As repeatedly stated in previous posts, not much has changed in a year, after numerous claims of rehabilitation. My emails simply offer a snapshot of commitments missed, for posterity.
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