- Joined
- Jan 11, 1999
- Messages
- 669
We elected not to participate in the threads about Sebenza blade play, rock lock and warranty experience because we felt there was nothing we could say in response that brought any new information it has all been discussed multiple times before.
We have been making the Sebenza for 25 years. We have more knowledge of the lock mechanism design and how it is made than anyone on the planet. We can safely say we have seen it all from those who swear blind they never abused their knife to those who apologize for putting a scratch on the handle; from those who do not recognize when there is something wrong with the knife to those who imagine there is something wrong with the knife. We do know what it takes to damage the lock face, and we do know how to recognize the difference between legitimate wear on the lock and abuse to the lock.
We are proud of every knife we produce, of the high standard in which they are appreciated, and of our reputation for outstanding customer service in support our knives. Our entire staff works diligently to ensure they produce the best possible product and provide the best possible service. We have never maintained that we are perfect, and we have always defended our customers right to say their piece. However, when a series of insults and half truths is published such as those posted in the above mentioned threads, we take offense. We keep abreast of discussion on the Forum; we connect pseudonyms with the customers who send in their knives and are well aware of patterns that are not fully presented in the Forum discussions.
We are not going to spend the time to pick each comment apart and give an opinion or comment. Instead we are doing a series controlled tests where we will record and photograph what it takes to achieve the lock damage we saw on the knives that were sent to us by wolf5391, kaosu04, neverdie36. Once completed, we will publish these results and the Forum members can make their own decisions.
We have been making the Sebenza for 25 years. We have more knowledge of the lock mechanism design and how it is made than anyone on the planet. We can safely say we have seen it all from those who swear blind they never abused their knife to those who apologize for putting a scratch on the handle; from those who do not recognize when there is something wrong with the knife to those who imagine there is something wrong with the knife. We do know what it takes to damage the lock face, and we do know how to recognize the difference between legitimate wear on the lock and abuse to the lock.
We are proud of every knife we produce, of the high standard in which they are appreciated, and of our reputation for outstanding customer service in support our knives. Our entire staff works diligently to ensure they produce the best possible product and provide the best possible service. We have never maintained that we are perfect, and we have always defended our customers right to say their piece. However, when a series of insults and half truths is published such as those posted in the above mentioned threads, we take offense. We keep abreast of discussion on the Forum; we connect pseudonyms with the customers who send in their knives and are well aware of patterns that are not fully presented in the Forum discussions.
We are not going to spend the time to pick each comment apart and give an opinion or comment. Instead we are doing a series controlled tests where we will record and photograph what it takes to achieve the lock damage we saw on the knives that were sent to us by wolf5391, kaosu04, neverdie36. Once completed, we will publish these results and the Forum members can make their own decisions.
