- Joined
- Jul 11, 2009
- Messages
- 820
Some of you have commented on the blade sitting about .25 to.5 of a mm high and exposing the tip even though it is protected by the frame.
This is a function of two things. One is the sharpening and the other is a slightly thicker pin installed. DPx Gear is making the decision to install a different pin in the production models to adjust the blade height after sharpening. This will delay shipping a few days but address this concern.
On the LE models for those folks who want their blade set lower, we are happy to offer LE owners a free domestic service to replace the pin if requested. We can either send it out to you or you can send the HEST in to us and we will pay the standard postage both ways. Its pretty easy to install a pin and its fun to see your HEST laid open but we are also eager to see how our family uses their blade. As always if anyone is unhappy with their product in any way we are pleased to refund your money and find an eager new home for your HEST.
What I would suggest is to use your HEST, beat it up a little, get used to it and then send it us for a free sharpening, pin swap and a general technical service reach around to make sure your DPx HEST folder is in fine form. If you are keeping it pristine then no worries we will send an address label to you with postage when we are ready.
This offer has no time limit so you don't have to be in a hurry. Enjoy the knife and continue to give us your input.
We will notify the owners directly via email and those that are overseas or busy know they can get a free tune up and sharpen whenever they are ready.
This is a function of two things. One is the sharpening and the other is a slightly thicker pin installed. DPx Gear is making the decision to install a different pin in the production models to adjust the blade height after sharpening. This will delay shipping a few days but address this concern.
On the LE models for those folks who want their blade set lower, we are happy to offer LE owners a free domestic service to replace the pin if requested. We can either send it out to you or you can send the HEST in to us and we will pay the standard postage both ways. Its pretty easy to install a pin and its fun to see your HEST laid open but we are also eager to see how our family uses their blade. As always if anyone is unhappy with their product in any way we are pleased to refund your money and find an eager new home for your HEST.
What I would suggest is to use your HEST, beat it up a little, get used to it and then send it us for a free sharpening, pin swap and a general technical service reach around to make sure your DPx HEST folder is in fine form. If you are keeping it pristine then no worries we will send an address label to you with postage when we are ready.
This offer has no time limit so you don't have to be in a hurry. Enjoy the knife and continue to give us your input.
We will notify the owners directly via email and those that are overseas or busy know they can get a free tune up and sharpen whenever they are ready.