It seems there are several issues in this thread that need to be addressed. I would prefer to handle these issues privately through email or the PM system. However, since the questions/comments are already posted here, I feel it necessary to respond using this format.
Customer service has always been very important to us and that includes timely communication. I personally respond to ALL emails whether sent to us via our website or through private messages here on bladeforums.com. I usually respond within 1-2 days of receiving an inquiry. I do understand, however, that email systems are not without occasional technical problems. That is why it clearly states on our website that if you have not received a response within 48 hours, please email me again.
We list only price ranges on our website for 2 reasons: First, the cost of materials and supplies varies so our prices change accordingly. Second, prices vary based upon specifics. Since we offer so many different options (different types of spikes, several different kinds of hammer polls, several wood choices, various lengths and styles of handles, langets, drop-through the head designs, gray or browned finish, standard sheath, belt sheath, and custom sheath varieties to name a few), it would be impossible to list prices accurately for every option. We list a price range to give potential customers a basic ball-park figure. Many custom blacksmith websites do not even offer that much.
May I ask what it is about our website gallery photos you find "horrible"? While I have put considerable effort into our website, I realize there is still much room for improvement. I welcome helpful suggestions. Instead of simply criticizing, perhaps you could provide specific feedback regarding what you would like to see changed. "Horrible" is vague and does not help me to improve the quality of our website and/or photos.
Customer satisfaction is also very important to us. It is part of the reason we offer a 10-day money back guarantee on all of our work. To date, we have never had an item returned. Customer satisfaction is also part of the reason we work so hard to make sure every item we finish is top quality. We want our customers to be satisfied and as far as we know, they have been. Your comment "I have checked this forum and have gotten mixed results" puzzles me. If you were referring to responses to your questions in general, then I understand. If you were referring to the quality of our work, perhaps you could enlighten me (privately) as to the mixed results so we can work toward improving.
I appreciate bladeforums.com as a venue for sharing opinions, ideas, information, etc. Everyone is entitled to his own opinion as long as it is stated as such. Usually on this forum, opinion is presented with a certain amount of tact and common courtesy. While I welcome constructive criticism, I do not appreciate posting of blatantly negative comments about my business or anyone's for that matter. I believe such comments are not in the true spirit of bladeforums.com either. Then again, that is just my opinion.
Sincerely,
Tena