- Joined
- Feb 14, 2015
- Messages
- 293
Cold steel machetes always come like that. They're made en masse in South Africa. That's why they're cheap as hell. They usually come in two forms: a coated edged that's dull as hell, or a "sharpened" edge with a massive bur on it. Nothing will fix the dull edge outside of sharpening; however the bur on the sharpened edge can easily be removed with a sharpening steel to render a nice sharp edge.
Unfortunately Cold Steel customer service is a slow, disorganized beurocracy. You'll deal with someone who swears to fix the problem, then nothing happens for weeks. You call them back only to find out they have no record of you ever calling or reporting a thing. Your best bet is to call them. They almost never answer emails and won't give a complaint about a $50 machete the time of day. Hope this helps.
Unfortunately Cold Steel customer service is a slow, disorganized beurocracy. You'll deal with someone who swears to fix the problem, then nothing happens for weeks. You call them back only to find out they have no record of you ever calling or reporting a thing. Your best bet is to call them. They almost never answer emails and won't give a complaint about a $50 machete the time of day. Hope this helps.