Ellie,
Let's get this squared away.
1) My emails regarding my Pre-sale order has not been demanding. I've only emailed you once or twice regarding the status of my order. Maybe you shouldn't say that it's shipping next week on your responses or you can link me to that term and conditions as many customers won't probably bother.
2) We spoke about the eyelets and yes, i did understand perfectly why cracked eyelets are present and i was more than fine if i get a sheath with those issues.
3) So i'm assuming you wrote that out of frustration from the many....for that i apologize.
It goes well beyond inquiring about the status of your presale order. The eyelets are merely the latest issue in the years of having you as a customer.
- Every order you have ever placed with us has either been changed or cancelled.
- You continually try to pit Guy and I against each other by asking us the same questions, as though you are hoping you might get a better response from one of us.
- When you dont get the response you are looking for you seemingly try to shame us about it publicly through various social media outlets.
It is not a problem that you are concerned about the status of your order. We are behind on those and while I have been open and honest about why, I understand the frustrations there. As I mentioned before, changes to your order can cause delays. You have to check the box saying you have read that before the system will let you pay. After placing your order initially, you later changed everything about it besides the fasteners. We have other customers to consider.
It is a problem that you asked both of us about the cracked eyelets even though one had already thoroughly responded to your concern and assured you they would not be a weakness. I offered to remedy the issue by sending your knives without sheaths and refunding the difference. At that time, you said the sheaths would be fine as is. But then you came to our subforum here and asked another sheath maker about the issue while stating your concerns about performance and that in your opinion cracked eyelets are not a sign of quality.
We think our current sheaths are top-notch. If you dont, that is fine and were more than happy to supply your knife without a sheath. I am not sure what else I could do to remedy that situation for you. I have also explained why we have had some delays in delivering your order. I am not sure what more I could do about that besides rushing your order, putting you ahead of other customers who would potentially have to wait longer even though they didnt change their order.
Split eyelets, complaints about the thickness of the kydex, trying to change your GSO-4.7 to CPM-154 even though that steel wasnt offered during the preorder, repeatedly demanding a very specific shade of natural brown canvas. Those are just the more recent issues that I remember off the top of my head. We have pretty small margins so when considering the amount of additional time that we spend, I believe we are actually fulfilling your orders at a loss. I do believe the needs of our customers are very important but quite honestly, trying to work with you has been exhausting.
If you are not happy with our standards or methods, perhaps we just arent the right knife company for your needs. Please take the time to consider that before placing your next order with us.
