My Dad works at a FedEx warehouse. He was telling me that FedEx drivers are not actual FedEx employees. They're subcontractors for the company and either purchase their own vehicles or lease them.
As already discussed: That would be true of FedEx Ground. See:
FedEx (Wikipedia). "Real" FedEx uses drivers employed by FedEx.
Something I didn't note when I originally brought this up is that one time, when I had a package being delivered to me by FedEx Ground, it was scheduled for delivery on Christmas Eve. It got late, and, around 6 p.m., and knowing they delivered late at that time of the year, I called FedEx to try to determine if it was likely to be delivered yet that evening. Answer: "There's no way to tell. It's up to the driver." Me: "What do you
mean ``Up to the driver''? Don't you have policies for this kind of a thing?" That's when I found out the difference between FedEx and FedEx Ground. I told them to hold it at the local distribution location for pickup. I told the FedEx employee I talked to "You know, FedEx Ground is indistinguishable to most people from the Real Thing, and this kind of ``service'' can't be doing your reputation any good." "We know," she replied, "we're trying to do something about it."
Looks like they haven't done anything about it. I've avoided FedEx Ground, whenever possible, ever since that incident.
Unfortunately, one can't always do that. My latest FedEx Ground incident was just a few months ago. I'd ordered a roof-top antenna from a
very reputable on-line vendor. When it arrived two of the antenna elements were actually poking out of one end of the box by several inches! Luckily the damage wasn't so great that I couldn't easly bend things back into shape.
If the
real FedEx' motto is still "When it absolutely, positively must be delivered overnight," I'd say FedEx Ground's motto must be "You pays your nickel and you takes your chances."