Greg Medford of Medford Knife and Tool

Medfords are my favorite knives also:



They are a heck of a lot more precision made than Emersons which are my second favorite brand.

To me, the Medfords are the bad-ass version of something like a Sebenza (& yes, I have one of those too)

~John
 
Just saw this. Sorry for the late reply. I don't like talking bad about a company and in all honesty shouldn't of commented. But I did and I will explain myself.

I had called Greg to see if I could purchase a clip from him for my Panzer. I explained to him that I had a machinist friend that would install it for me since my panzer didn't come with one. I told him I understood it would void my warranty. He completely refused to sell me a clip. I proposed of paying his shop to install the clip for me and he said that he can't do that. Then proceeded to tell me my machinist friend is an idiot if he thinks he can install one of his clips. He told me your only option is to sell it and buy one of the newer ones that come with a clip. Hard to explain but it was the way he went about it. Very arrogant and treating everyone like they are idiots. It does not take a rocket science degree to install a titanium clip to a titanium knife. Anywho, this left a sour taste in my mouth. I would rather not support the brand anymore and decided to sell my knives.
 
I don't want to argue about your explanation but rather compare to a situation I've run across when telling someone explicitly not to do something.

You tell them "don't do this, don't attempt this, it won't work, it'll break and so on. But to be contrary they do it and it turns out bad.

Then at that point they lash out and want a replacement part because they weren't told strongly enough to understand that shouldn't do what they wanted to do.

So that's not say you or your friend are like that but to realize there are a lot of people like that out there. And it seems the less able they are the louder they are to demand replacement or trash your reputation when what you predicted happens.

It only takes a few run ins with that type of person to get a chip on your shoulder about someone who says they can make it work.
 
Like I said it wasn't about the situation. It was about how he went about it.

My friend is a machinist by trade and does a lot more complicated work and has done his own knives. Adding a clip is pretty simple. If he would of went s different way I would of kept the knife and just have my buddy machine me a clip himself. Just thought I would ask the maker before going through all that.
 
Lockpick88 said:
Like I said it wasn't about the situation. It was about how he went about it.

My friend is a machinist by trade and does a lot more complicated work and has done his own knives. Adding a clip is pretty simple. If he would of went s different way I would of kept the knife and just have my buddy machine me a clip himself. Just thought I would ask the maker before going through all that.
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And? He doesn't know you, OR your friend. How does he know what your friend can or cannot do? Should he just take your word for it, and hope that you won't screw up the knife, and then try to demand compensation from Medford Knife & Tool? Of course he shouldn't, and that's why he doesn't. I'm not sure why you expected him to just take your word when you were like "My bud's an expert, he's totally got this." Nothing personal, but you probably aren't the first guy to call and act like you got everything under control, ya know?
 
Not to mention:
- Greg is very adamant about his warranty policy (on his site, on youtube, everywhere)
- within that policy it clearly states no "modification" or "pimping", as it voids the warranty

So WHY would he give you a clip? By doing so, he would be contradicting the warranty he has put in place and voiding your warranty in the process.
 
Hold the phone? Are you two-Quiet and Sutherland-being purposely dense? He stated that it wasn't the fact that he refused to sell him the clip but the way he refused to sell him the clip. He either said or implied his friend was an idiot, then the only solution offered was to sell the knife and buy a new one. He actually asked Medford if he could pay MKT to install the clip which would not be modifying or pimping as defined in the warranty. I get you guys enjoy the dude's knives, but don't let your love of his knives turn you into drooling fanboys that are so eager to jump on another guy unnecessarily.
 
Murdamook said:
Hold the phone? Are you two-Quiet and Sutherland-being purposely dense? He stated that it wasn't the fact that he refused to sell him the clip but the way he refused to sell him the clip. He either said or implied his friend was an idiot, then the only solution offered was to sell the knife and buy a new one. He actually asked Medford if he could pay MKT to install the clip which would not be modifying or pimping as defined in the warranty. I get you guys enjoy the dude's knives, but don't let your love of his knives turn you into drooling fanboys that are so eager to jump on another guy unnecessarily.
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That's Greg though, honestly. I don't really have any sympathy in this situation. I happen to think he's a nice guy and I like his videos and his knives, but if you spend 5 minutes doing your homework you will come to understand that his personality rubs a lot of people the wrong way. Which is why he usually doesn't deal with customers, and leaves most of that stuff to the very nice ladies who work there (I forget their names at the moment), just like Chris Reeve. Situations like this are why you should always always do your homework before purchasing from a maker. I learned my lesson when I used to be all about Strider knives until I looked into Mr. Burger's checkered past, and as a result I sold all of them because I can't support a knife maker whose values are so contradictory and personally offensive to my own. Anyway my point is to always do your research. It can be easier to avoid situations like this.
 
Thanks Murdamook. It seems some people can't read. I offered to pay, i knew it would void the warranty. Offered for his shop to do it. At the end of the day it left a sour taste in my mouth the way I was talked to. Pretty simple I think. I felt I was being scolded by my parents when I was a kid lol. I figured as much about posting this here. People put their blinders on and only want to understand what they want. Next time I'll just be quiet. I have to say his wife was very nice and professional.
 
http://www.bladeforums.com/forums/s...-on-folding-knife-blades-being-centered/page3

Greg Medford is a ( insert critique )and they talk like ( insert critique).
I realized I have stooped to Gregs level so I will self correct.

I have a few of his knives that I bought recently. If you read his bio on his site, he has accomplished a lot in the aviation world and the military. Same with my family. Since my dad served, I served, and my cousin died in Iraq, I thought "well this dude talks a lot of crap but he backs it up , has a strong belief in his product, blah blah."

His warranty doesn't mean crap. What does his warranty actually cover? The warranty is only good if he wants to deal with your knife.

So I ask them to look at my BRAND NEW DPT187 I bought from a knife/tactical guy. I asked for an opinion. Amy Medford says it was made buy a guy they fired and is a warranty. Send it in.

She calls me , says " its a beautiful f*cking knife!" ( Yes, these are the words I heard, not a fabrication ) and there isn't any issue. I reminded her of the problem. She says oh, yeah, that's right.

Greg Medford calls me 10 minutes later and tells me there isn't anything wrong with it and I am anal retentive. Then Greg gives me 4 or 5 excuses'; it's old, its hand made, its only off by a few thousandths, its Vulcan and we don't do that anymore. Then calls me anal a couple more times. Tells me thanks for supporting his company. Then Amy makes me pay shipping back but throws in a t-shirt.

WARNING: Strong Opinion Follows
Medford builds his knifes strong as hell. This takes care of a lot of problems for him and his business. But when your warranty is based on one guy's decision and his penchant for talking like a ( insert critique), who wants to buy more of that? Not me. It doesn't matter if you have the cure for cancer if you're an (insert critique) and nobody can stand to listen to you.
 
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Until we here the other side, these are just fictional stories.....

Not saying they didn't happen, but what really happened or how these conversations actually went is hard to understand if the other side of the story is not here to give this some balance.

Nobody is universally loved, or makes the right desicions all of the time, not Greg or any of us posting......

From my experience though, Greg talks to you the way you talk to him, and that might be a good indication of why some people are having issues.
 
JR88FAN said:
Until we here the other side, these are just fictional stories.....

Not saying they didn't happen, but what really happened or how these conversations actually went is hard to understand if the other side of the story is not here to give this some balance.

Nobody is universally loved, or makes the right desicions all of the time, not Greg or any of us posting......

From my experience though, Greg talks to you the way you talk to him, and that might be a good indication of why some people are having issues.
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I have the emails for you and I just sat and listened to him. His wife was on the line at the same time. You can go wag your finger and cover your ears all you like, but that's the truth. But who really has to prove anything, just watch his videos. Nuff said right there.
 
DangCat said:
http://www.bladeforums.com/forums/s...-on-folding-knife-blades-being-centered/page3

Greg Medford is a self-righteous prick and they talk like white-trash.

I have a few of his knives that I bought recently. If you read his bio on his site, he has accomplished a lot in the aviation world and the military. Same with my family. Since my dad served, I served, and my cousin died in Iraq, I thought "well this dude talks a lot of crap but he backs it up , has a strong belief in his product, blah blah."

His warranty doesn't mean crap. What does his warranty actually cover? The warranty is only good if he wants to deal with your knife.

So I ask them to look at my BRAND NEW DPT187 I bought from a knife/tactical guy. I asked for an opinion. Amy Medford says it was made buy a guy they fired and is a warranty. Send it in.

She calls me , says " its a beautiful f*cking knife!" and there isn't any issue. I reminded her of the problem. She says oh, yeah, that's right.

Greg Medford calls me 10 minutes later and tells me there isn't anything wrong with it and I am anal retentive. Then Greg gives me 4 or 5 excuses'; it's old, its hand made, its only off by a few thousandths, its Vulcan and we don't do that anymore. Then calls me anal a couple more times. Tells me thanks for supporting his company. Then Amy makes me pay shipping back but throws in a t-shirt.

Medford builds his knifes strong as hell. This takes care of a lot of problems for him and his business. But when your warranty is based on one guy's decision and his penchant for talking like a dick, who wants to buy more of that? Not me. It doesn't matter if you have the cure for cancer if you're an a$$hole and nobody can stand to listen to you.
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Reading that ^^^^^ and I can already see why you would have issues with Greg (and many other people)

You can't explain yourself without resorting to name calling and swearing, and that says a ton about how a general conversation with you would go.

You didn't even tell us why you sent your new 187 in to MKT?

Very interested....
 
DangCat said:
I have the emails for you and I just sat and listened to him. His wife was on the line at the same time. You can go wag your finger and cover your ears all you like, but that's the truth. But who really has to prove anything, just watch his videos. Nuff said right there.
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Two posts and I can see why you had issues.....

I am not covering anything, it just seems that aggressive and butthurt people always seems to have the issues.

Wonder if there is some obvious link I am missing???!
 
Trolling eh, good for you. Thanks for the entertainment. The link is posted in the post that you first responded to.
 
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JR88FAN said:
Two posts and I can see why you had issues.....

I am not covering anything, it just seems that aggressive and butthurt people always seems to have the issues.

Wonder if there is some obvious link I am missing???!
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JR, you're bias is showing. We get it, you like Medford and the knives he produces. No one is asking you to believe what's been said, but, likewise, your opinion of the guy is no more reliable than theirs. If DangCat has the emails to prove his assessment of Medford, then his indictments against him are even more reliable than your defense of him. I don't own a Medford. I think their completely useless. They look like trash and I'm not interested. It has nothing to do with Medford, they just aren't my cup of tea. However, where there is smoke there is fire and I have heard enough negatives about Medford across multiple forums and mediums to think that there definitely is something to this bad attitude thing that comes across. I'll avoid the dude.
 
JR88FAN said:
Two posts and I can see why you had issues.....

I am not covering anything, it just seems that aggressive and butthurt people always seems to have the issues.

Wonder if there is some obvious link I am missing???!
Click to expand...

Oh, but make no mistake, I certainly apologize for offending you or others who did not appreciate my stern post. I was very polite to the Medfords and I was treated like crap. So, when I realize others have been treated the same way ( duh ) it gets me a little ticked off. You know, you pick up the phone, excited to talk to the guy. You have respect for the guy because of several things. He runs a business. He gives jobs to others. He has served proudly. Then, he begins to insult you... talk to you like your dad wouldn't even talk to you. I was absolutely stunned. I had no idea how to respond to this guy til hours later, I was so taken aback. So, sorry if you don't like to read about it, but that's what happened.
 
It's not the fact that "some people can't read", it's the fact that you were expecting for our response to be aligned with your own. As you put it best, "put their blinders on and only want to understand what they want.".

My apologies if you had a less than satisfactory experience. At the end of the day, you are the customer and it's your right and responsibility to put your time, money, and efforts elsewhere as you see fit and on your terms. To be fair, I don't see anything necessarily wrong with your experience, as I have only heard your side of the story...please NOTE, I also see NO issues with your reaction. Again, it's hard to understand a situation between two parties and only one party is present.

In regards to being "purposely dense", it's not. In fact, it's quite the opposite.

We are all aware of his policy regarding pimping and modifications. It's very clear that he was rubbed off by the fact that someone asked him to sell him a clip so a friend could install it.

Let's change the order of events here:
- I wonder what would have happened had the individual asked if they could send the Panzer to MKT to install a clip. Would Greg's tone/response be different? The result may have been the same...but the dynamic between the two parties could have been very different.

We'll never know.
 
sutherland said:
It's not the fact that "some people can't read", it's the fact that you were expecting for our response to be aligned with your own. As you put it best, "put their blinders on and only want to understand what they want.".

My apologies if you had a less than satisfactory experience. At the end of the day, you are the customer and it's your right and responsibility to put your time, money, and efforts elsewhere as you see fit and on your terms. To be fair, I don't see anything necessarily wrong with your experience, as I have only heard your side of the story...please NOTE, I also see NO issues with your reaction. Again, it's hard to understand a situation between two parties and only one party is present.

In regards to being "purposely dense", it's not. In fact, it's quite the opposite.

We are all aware of his policy regarding pimping and modifications. It's very clear that he was rubbed off by the fact that someone asked him to sell him a clip so a friend could install it.

Let's change the order of events here:
- I wonder what would have happened had the individual asked if they could send the Panzer to MKT to install a clip. Would Greg's tone/response be different? The result may have been the same...but the dynamic between the two parties could have been very different.

We'll never know.
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So you're line of thinking is that if the customer in question had asked MKT to do it in shop first, Medford would have been less abrasive? That's absurd. If that's the situation, then essentially what you're saying is Medford is as petty as a high school girl. You are purposely ignoring parts of the story to defend a guy that doesn't even know your name. Again, where there's smoke, there's fire. Enough people have had separate and unrelated issues with MKT to be able to justifiably say that Medford can be intensely irrational.
 
Murdamook said:
So you're line of thinking is that if the customer in question had asked MKT to do it in shop first, Medford would have been less abrasive? That's absurd. If that's the situation, then essentially what you're saying is Medford is as petty as a high school girl. You are purposely ignoring parts of the story to defend a guy that doesn't even know your name. Again, where there's smoke, there's fire. Enough people have had separate and unrelated issues with MKT to be able to justifiably say that Medford can be intensely irrational.
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Actually, if you read through my response I speculated that the situation COULD have played out differently.

Also, how am I purposely ignoring parts of the story? It's fairly straight forward and we have only heard one side of it.
- Guy wanted a clip so his friend could install
- Medford said no and his conduct was less than satisfactory.
- Guy asked if the shop could install a clip.
- Medford told the guy to buy a new knife and sell the one he has.

Until otherwise, it is strictly one person's reaction to a situation and we are missing a part of the story.

Where am I defending Medford? Please, point it out to me. I have pointed to the policy he has in place.

To Lockpick88, sad to hear it play out this way. As much as any of us can point to the warranty and say "what do you expect", I will stress a better tone and conduct should have been used by Greg Medford.

I've dealt with MKT on an issue regarding my Praetorian and it was perfectly seamless and simple. That said, I did NOT call Greg. I used their contact form as I like to have a physical (in this case, electronic) representation of my initial inquiry and a document trail of all correspondence that follows.
 
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