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Greg Medford of Medford Knife and Tool
- Thread starter bladeninja
- Start date
I'm not interested in the Medford form of knife, just not my cup of tea.
However, if I were, his elitist attitude towards his customers would be enough to make me look elsewhere.
There are plenty of people who disagree with my opinion, and that's fine. We all earn our own money, and how we choose to spend it is our own business.
However, if I were, his elitist attitude towards his customers would be enough to make me look elsewhere.
There are plenty of people who disagree with my opinion, and that's fine. We all earn our own money, and how we choose to spend it is our own business.
- Joined
- Jun 10, 2015
- Messages
- 842
I think this is the single best comment in this thread.
You have no idea how this really went down or what was said, either do I, and if you read my post you will realize that is my point.
Anyone can make a post on a forum crying about how they where treated by anyone, but that's one side of the story and if that's good enough for you, fine, but it's not good enough for me.
If you believe Greg has an "elitist" attitude then you would be correct, I have never seen any real evidence of that.....
Greg just isn't into the "Customer is always right even when he's wrong" policy, and I like that about him.
If you are a rational person with a real issue EVERY maker or manufacture will take care of you.
Anecdotal one sided stories don't get to count......
He say's "no" alot because he grew up in different times....
I don't think he really cares about catering to the whiney, butthurt, and super entitled generation (Y) that grew up with silver spoons, no parental guidance or discipline, and getting trophies for first and last place.
- Joined
- Jun 10, 2015
- Messages
- 842
I don't believe Greg has an "elitist" attitude. I think he's passionate, opinionated, brash, and polarizing. Elitist? No.
Why I feel it was the best comment is simply this: "There are plenty of people who disagree with my opinion, and that's fine. We all earn our own money, and how we choose to spend it is our own business."
At the end of it all:
We aren't dealing with corporations where their "figureheads" are hidden behind layers of support, marketing, and management. We are dealing with a passionate small business owner putting himself out there, employing people he truly cares for, that are building a product he has put his heart, soul, and energy in. We are also dealing with a company that is very very young, with a product line and policy that is sure to change as their operations and business understanding evolves.
At the end of the day, I feel that being thoughtful, patient, and showing empathy will always be the best path. I am sure in time, he will find his path. Just as Chris Reeve stepped away from interfacing with directly with the customers and found where he could best provide value.
I agree, and have stated a couple times, that we are operating with only one side of the story. There are some very clear facts, however:
- Greg is who he is.
- His Warranty is clear as crystal.
- Regardless of the situation, you should never insult a customer
I totally get where Lockpick88 felt taken aback.
- He had a knife that he loved and he wanted a clip installed, so he can carry it more often and more securely.
- He wanted to work through a solution. (regardless of "talking-heads", like myself saying..."why did you suggest your friend mod it?!?")
- Greg got "spicy". (I TOTALLY understand Greg's reaction. Again, Warranty Policy. He is so adamant about it and he was probably thinking, "I include it with my knives, it's on my website, I have tons of videos about it, people even complain and post about it...why am I still having to talk about it?")
I think a WHOLE lot could have been prevented with some customer empathy.
It all sort of reminds me of this:
"Okay...a simple wrong would have done just fine..."
[video=youtube;LQCU36pkH7c]https://www.youtube.com/watch?v=LQCU36pkH7c[/video]
I happen to love my "folding hammer", btw...
Why I feel it was the best comment is simply this: "There are plenty of people who disagree with my opinion, and that's fine. We all earn our own money, and how we choose to spend it is our own business."
At the end of it all:
We aren't dealing with corporations where their "figureheads" are hidden behind layers of support, marketing, and management. We are dealing with a passionate small business owner putting himself out there, employing people he truly cares for, that are building a product he has put his heart, soul, and energy in. We are also dealing with a company that is very very young, with a product line and policy that is sure to change as their operations and business understanding evolves.
At the end of the day, I feel that being thoughtful, patient, and showing empathy will always be the best path. I am sure in time, he will find his path. Just as Chris Reeve stepped away from interfacing with directly with the customers and found where he could best provide value.
I agree, and have stated a couple times, that we are operating with only one side of the story. There are some very clear facts, however:
- Greg is who he is.
- His Warranty is clear as crystal.
- Regardless of the situation, you should never insult a customer
I totally get where Lockpick88 felt taken aback.
- He had a knife that he loved and he wanted a clip installed, so he can carry it more often and more securely.
- He wanted to work through a solution. (regardless of "talking-heads", like myself saying..."why did you suggest your friend mod it?!?")
- Greg got "spicy". (I TOTALLY understand Greg's reaction. Again, Warranty Policy. He is so adamant about it and he was probably thinking, "I include it with my knives, it's on my website, I have tons of videos about it, people even complain and post about it...why am I still having to talk about it?")
I think a WHOLE lot could have been prevented with some customer empathy.
It all sort of reminds me of this:
"Okay...a simple wrong would have done just fine..."
[video=youtube;LQCU36pkH7c]https://www.youtube.com/watch?v=LQCU36pkH7c[/video]
I happen to love my "folding hammer", btw...
Last edited:
Exactly my point. Not everyone is the same, nor should we expect them to be. I can appreciate that you're happy with your knife; it in no way detracts from anything I do or own.I don't believe Greg has an "elitist" attitude. I think he's passionate, opinionated, brash, and polarizing. Elitist? No.
Why I feel it was the best comment is simply this: "There are plenty of people who disagree with my opinion, and that's fine. We all earn our own money, and how we choose to spend it is our own business."
At the end of it all:
We aren't dealing with corporations where their "figureheads" are hidden behind layers of support, marketing, and management. We are dealing with a passionate small business owner putting himself out there, employing people he truly cares for, that are building a product he has put his heart, soul, and energy in. We are also dealing with a company that is very very young, with a product line and policy that is sure to change as their operations and business understanding evolves.
At the end of the day, I feel that being thoughtful, patient, and showing empathy will always be the best path. I am sure in time, he will find his path. Just as Chris Reeve stepped away from interfacing with directly with the customers and found where he could best provide value.
I agree, and have stated a couple times, that we are operating with only one side of the story. There are some very clear facts, however:
- Greg is who he is.
- His Warranty is clear as crystal.
- Regardless of the situation, you should never insult a customer
I totally get where Lockpick88 felt taken aback.
- He had a knife that he loved and he wanted a clip installed, so he can carry it more often and more securely.
- He wanted to work through a solution. (regardless of "talking-heads", like myself saying..."why did you suggest your friend mod it?!?")
- Greg got "spicy". (I TOTALLY understand Greg's reaction. Again, Warranty Policy. He is so adamant about it and he was probably thinking, "I include it with my knives, it's on my website, I have tons of videos about it, people even complain and post about it...why am I still having to talk about it?")
I think a WHOLE lot could have been prevented with some customer empathy.
It all sort of reminds me of this:
"Okay...a simple wrong would have done just fine..."
[video=youtube;LQCU36pkH7c]https://www.youtube.com/watch?v=LQCU36pkH7c[/video]
I happen to love my "folding hammer", btw...
Edited to add:
It's a good thing knowing where to find people with differing experience and opinions. Apart from hopefully increasing my own knowledge, it's a great resource to share with others.
Last edited:
Your own bias is showing so loudly, it amuses me that you keep bringing up bias as though anyone who's not just agreeing vehemently with the OP is super defending the guy.
I can tell you that I personally am not. I don't know the guy, and have talked to him once at Blade. He seemed like a good guy, and I bought a knife. I have also watched enough of his videos (and have worked around military personnel all my life) to know what kind of guy he is, and I'm not bothered by it. I'm sorry that your feelings are hurt, and hey, same for the OP. Don't like Medford's attitude, don't buy his knives. PLENTY of others will, so he's going to do just fine. Is what it is.
I mean, it's not like Medford is the only guy who has an attitude that rubs people wrong in this industry. An example: Rick Hinderer. HUGE jerkbag online over on USN if you say anything negative about Hinderers whatsoever, along with his sidekick, whatsisname. But he sells every knife he can make. So, again, is what it is. Not everyone has the same low tolerance for attitude that OP (and you, apparenty) do. (shrug)
My apologies. You're not being dense, you just are dense. Plenty of people can disagree with OP. I don't care about that. What makes me laugh is the massive misinterpretation of these stories or out and out denial of the stories by his defenders. Some of the people on this forum-you're a prime example-are so defensive when people make claims that don't necessarily support the companies you assume we should all support. Lastly, don't try to disqualify other people's arguments by claiming they're "whining and crying". You and your cohorts act like little kids on the playground.
The entire thread is off track at this point, and I'm not going to contribute to this idiocy any more. If you want to discuss it further, pm me and I can point out more directly you shortcomings.
- Joined
- Feb 28, 2011
- Messages
- 27,388
This statement is appallingly ridiculous. By this logic anyone with any issue with any manufacturer is either irrational or has no real issue. It does help me understand where you're coming from, but it has so little to do with reality that I'm unsure if you actually believe it.
- Joined
- Nov 10, 2014
- Messages
- 578
I don't think I have seen one good post from JR88FAN on here. He likes to play the devils advocate. Maybe it's his pass time who knows. But all I can say is I have gotten plenty of messages from members on here agreeing with me who don't want to post because of the trolling going on. I told me story. I am done with this.
To get things back on topic with a slightly boring, but at least relevant customer service anecdote:
I bought a Micro Praetorian from Plaza Cutlery a while back. Plaza Cutlery had bought it directly from Greg at a knife show, and when they purchased it Greg was out of the pelican cases that the knives usually come in. So after I bought from Plaza, I called Medford and spoke to Greg's wife. I explained where and from whom I bought the Micro Praetorian, and asked if they'd be willing to send me a Pelican case. Without any hesitation she said "sure thing, absolutely," and took down my address. A few days later a package arrived containing the Pelican case, dog tag, and all that jazz.
That was my only experience with Medford's customer service and it was great. The knife was also extremely well made. I'm not a fan of their crazier, larger designs, but I do like the look of new Dress Maurader, which is a much smaller, more understated knife than what they normally put out.
I bought a Micro Praetorian from Plaza Cutlery a while back. Plaza Cutlery had bought it directly from Greg at a knife show, and when they purchased it Greg was out of the pelican cases that the knives usually come in. So after I bought from Plaza, I called Medford and spoke to Greg's wife. I explained where and from whom I bought the Micro Praetorian, and asked if they'd be willing to send me a Pelican case. Without any hesitation she said "sure thing, absolutely," and took down my address. A few days later a package arrived containing the Pelican case, dog tag, and all that jazz.
That was my only experience with Medford's customer service and it was great. The knife was also extremely well made. I'm not a fan of their crazier, larger designs, but I do like the look of new Dress Maurader, which is a much smaller, more understated knife than what they normally put out.