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New Graham - Outstanding Dealer

Discussion in 'Hall of Fame' started by Spark, Jan 27, 2008.

  1. Hammer27

    Hammer27

    Sep 17, 2006
    Just got my CQC-13 in from them; with swedge as requested! There's no other knife store I'd rather buy from.
     
  2. Cape Cod Dave

    Cape Cod Dave

    27
    Aug 2, 2008
    Glad to hear about New Graham.I bookmarked the website.
     
  3. popedandy

    popedandy Gold Member Gold Member

    Dec 8, 2006
    Just had another outstanding transaction with New Graham. Once again the order was shipped the same day and received in just a couple of days.

    There was a minor mixup on one of the items due to the fact that I placed the order by phone when I had laryngitis and the lady who took the order misunderstood one of the letters on the item code and I didn't catch the mistake when she repeated it back to me. I e-mailed New Graham as soon as I received the order and everything was sorted out immediately and pleasantly.

    Great service and great follow-on customer service!
     
  4. nights1977

    nights1977

    47
    Dec 20, 2006
    Just wanted to add more praise to the list. Have ordered from them twice now, excellent service both times. Highly, highly recommended!:thumbup:
     
  5. TyMathews

    TyMathews

    Sep 4, 2006
    Yet another stellar order from New Graham.Perfect knife, great communication and fast shipping. Thank you Michael and Annie and the rest of the crew.

    -Tye
     
  6. pete120

    pete120 Banned BANNED

    99
    Feb 20, 2010
    I just acquired my rc-3 and my uzula from new gram! good!
     
  7. pete120

    pete120 Banned BANNED

    99
    Feb 20, 2010
    i saw a tin sign in smkw catalog. i do not know if they are racist or not! picanny freeze?
     
  8. bh49

    bh49

    Dec 27, 2005
    NGK,
    Thank you for great service.
     
  9. Stelth

    Stelth

    Jul 15, 2007
    I have had three transactions with New Graham and all three were flawless. Annie is great, their shipping is fast(4 days from their store to my home in Florida) and their selection is extensive. All three of the knives I got were either unavailable from other retailers or priced much higher. I can't say enough about how pleased I am with their service. Unlike other retailers when their site says they have something in stock, you can believe them.




    EDIT: 4 flawless transactions.
     
    Last edited: May 4, 2010
  10. jujigatame

    jujigatame

    Mar 21, 2005
    Been a while since ordering from NGK but I saw they had Izula scales at a better price than I'd seen anywhere else. As usual, it was a flawless transaction. :thumbup:
     
  11. Lycosa

    Lycosa

    Aug 24, 2007
    Get this! Annie sends me my CQC-7 before I pay them!! :eek:
    New Graham will get all my business! :thumbup:
     
  12. Bufford

    Bufford Gold Member Gold Member

    Mar 13, 2006
    New Graham is where I go to order when I need to buy knives, fast friendly service:thumbup:
     
  13. AFCOP82

    AFCOP82

    108
    Dec 1, 2005
    I made an order in which I returned. They worked with me to make an exchange. Thye have fantastic customer service. They will get all of my knife business in the future.

    afcop82
     
  14. mr bean

    mr bean

    56
    Mar 13, 2009
    New Graham was awesome...I learned about the site from blade forums and I will be ordering from New Graham again. I ordered 3 days ago and just recieved my first spyderco endura. Cant wait to get home to see it. Thanks for the speedy delivery
     
  15. bh49

    bh49

    Dec 27, 2005
    The best service. Annie and Mike are the best
     
  16. link2derek

    link2derek

    Oct 8, 2010
    Mike and Annie are great. I have been buying from them for many years (way before they had online purchasing), and in all 27 transaction, they have met or exceeded my expectations. It's no mystery why I keep going back to NGK.
     
  17. PartialSerrations

    PartialSerrations

    Nov 22, 2001
    100% agree. Outstanding vendor and customer service

    ;)
     
  18. Gator33324

    Gator33324

    225
    Aug 26, 2010
    I agree.

    Although I have never purchased anything from them, I did send a website inquiry about 6-8 weeks ago about an Out of Stock item and was told they would let me know when they had any more information. I thought "Ok. Sure you will."

    They emailed me yesterday saying the item was back in stock.

    Very impressive.
     
  19. Stelth

    Stelth

    Jul 15, 2007
    I just completed my 5th transaction with New Graham and it was as exceptional as the other 4. I ordered an Al Mar Eagle in cocobolo on Saturday night and received it today. (4 days later) I noticed I ordered the last one because after my transaction the "number available" went down to zero. This to me is a big deal because many online vendors pretend to have everything in stock when they really don't. If New Graham says they have something, you can believe it. Happy Thanksgiving to Michael and Annie!
     
  20. Harry Callahan

    Harry Callahan Gold Member Gold Member

    Mar 17, 2002
    I'm a regular walk-in customer at New Graham. As I browse the showcases, I'm amazed at the work that goes in to the online side of the store. Pulling and packaging, answering the phone, responding to emails and calling manufacturers (to verify this or that). Going to the post office. A constant buzz of activity. There's been many times that I was the only customer in the place yet it was busier than a Philly subway station.

    New Graham Pharmacy is a case study in how a small business should be run. Fantastic place. :)
     

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