I have had three transactions with New Graham and all three were flawless. Annie is great, their shipping is fast(4 days from their store to my home in Florida) and their selection is extensive. All three of the knives I got were either unavailable from other retailers or priced much higher. I can't say enough about how pleased I am with their service. Unlike other retailers when their site says they have something in stock, you can believe them.
EDIT: 4 flawless transactions.