- Joined
- Mar 31, 2012
- Messages
- 3,367
It would be nice if they sent the parts you requested, but I completely understand why they wont. They really don't want people disassembling their knives in the first place. It may even be a violation of the warranty from my understanding. I don't think they would encourage the violation of their own warranty.
This whole thread is a direct result of what I am talking about. Someone disassembled the knife, screwed up the washer, and now it's someone else's problem to deal with. Like it was said in another thread, sending out replacement parts just encourages the continued practice of taking knives apart, breaking them, and then expecting new parts, or passing a problem knife along to another unsuspecting person.
Also, they didn't say that the PB washers cost $20. They said there may be a charge of $20 charge if its not a warranty issue. That charge is likely one they pose when they have to take the time to repair a knife that someone screwed up. I would imagine that unmolested PB washers, screws, and other internal parts don't wear out that often. It doesn't seem like a big deal to me to have to send the whole knife in for repair after several years of use.
This whole thread is a direct result of what I am talking about. Someone disassembled the knife, screwed up the washer, and now it's someone else's problem to deal with. Like it was said in another thread, sending out replacement parts just encourages the continued practice of taking knives apart, breaking them, and then expecting new parts, or passing a problem knife along to another unsuspecting person.
Also, they didn't say that the PB washers cost $20. They said there may be a charge of $20 charge if its not a warranty issue. That charge is likely one they pose when they have to take the time to repair a knife that someone screwed up. I would imagine that unmolested PB washers, screws, and other internal parts don't wear out that often. It doesn't seem like a big deal to me to have to send the whole knife in for repair after several years of use.