well i agree customer attitude certainly affects customer service BUT i also dont think bob did himself(or REKAT) any favors by his actions in relation to the issue w/the 8 sifus, by the end, he basically told the guy to stick 'em were the sun dont shine
you bet i jump in on REKAT, they are the one who advertises the strongest lock in the world, etc, and i know they will fail, and not always due to modification/abuse - mine failed and cut the heck outta me, while i was jakkin w/it sharpening it, i was pushing on the back of the blade (dont ask why) and it folded up on me - after band aids , etc i examined it and a VERY lite push on the back of the blade folded it up - so, regardless, i, in my heart, know mine failed w/no good reason, and i have never trusted it since
i have a few knives, and other than a CRKT KFF, have neverhad lock probs on any of them - emerson/BM/spydie/MT/MOD/buck strider/emerson not a prob
so, maybe mine was one of the 2 that according to bob ever failed w/out mods/abuse
imho, bob shoulda tried to calm the guy down, had him send the knives in, and fixed them - with this approach he woulda gotten lotsa free pub ( i think this guy was a fan, ya know 8 at one time!?!?!) and a customer for life - yes sometimes to succeeed in retail ya gotta suck it up and deal w/people w/attitudes successfully for you to succeed - but it doesnt really matter i guess
good luck to 'em
sifu
you bet i jump in on REKAT, they are the one who advertises the strongest lock in the world, etc, and i know they will fail, and not always due to modification/abuse - mine failed and cut the heck outta me, while i was jakkin w/it sharpening it, i was pushing on the back of the blade (dont ask why) and it folded up on me - after band aids , etc i examined it and a VERY lite push on the back of the blade folded it up - so, regardless, i, in my heart, know mine failed w/no good reason, and i have never trusted it since
i have a few knives, and other than a CRKT KFF, have neverhad lock probs on any of them - emerson/BM/spydie/MT/MOD/buck strider/emerson not a prob
so, maybe mine was one of the 2 that according to bob ever failed w/out mods/abuse
imho, bob shoulda tried to calm the guy down, had him send the knives in, and fixed them - with this approach he woulda gotten lotsa free pub ( i think this guy was a fan, ya know 8 at one time!?!?!) and a customer for life - yes sometimes to succeeed in retail ya gotta suck it up and deal w/people w/attitudes successfully for you to succeed - but it doesnt really matter i guess
good luck to 'em
sifu