Warning: Bestech Warranty Change & Clones

Discussion in 'General Knife Discussion' started by henkh, Sep 20, 2018.

  1. henkh

    henkh

    545
    May 13, 2015
    Press Release from Bestech: Changed Warranty Policy
    Important Announcement
    Yangjiang, Guangdong, China, September 17th 2018 — Recently we became aware of the fact some resellers (especially on Ebay & Amazon) are offering Bestech products for prices that are not possible. We have all reasons to assume these products are not authentic Bestech products. We are fully commited to expose these practices in cooperation with our partners

    To protect our valued resellers, our company and our customers, we have changed our warranty policy with immediate effect. When a customer has an issue or problem with one of our products which is warranted, the customer needs to include a proof of purchase (like an invoice) of one of our authorized resellers.

    With immediate effect we started the proces of authorization of our resellers. All authorized resellers are listed on our website under the section Dealers. Not only direct buying resellers but also resellers who buy at our distributors can be authorized. All resellers are informed.

    Customer who wants to buy Bestech products, please better be informed about the status of the reseller who you intend to make the purchase.

    OEM customers approached by Bestech
    Important Warning

    Also a serious warning for our OEM customers/companies. Some of these are approached by email and/or phone by people who pretend they are representing Bestech Knives to get production orders. Please make sure you are dealing with our company and not an obscure clone manufacturer.

    Kind Regards,
    Bestech Knives Team
     
  2. BilboBaggins

    BilboBaggins Gold Member Gold Member

    Feb 14, 2016
    I find this practice abhorrent. If a customer sends in a knife for warranty work, companies should go...”Is this our product?” If the answer is “yes” then fix the knife. If “no”, then don’t.

    The expectation that customers will retain proof of purchase for all eternity seems like a convenient excuse for getting out of warranty work.
     
  3. b00n

    b00n

    Dec 15, 2016
    Agreed, especially since it means people have to doublecheck if their specific dealer is authorized by Bestech.
     
    marrenmiller likes this.
  4. henkh

    henkh

    545
    May 13, 2015
    This is the way Bestech will solve it. This is especially intended to warn future customers to ensure themself that they purchase their products at reliable resellers so they are not buying clones or fakes.

    They ensured they will treat warranty requests with leniency.
     
    Last edited: Sep 20, 2018
  5. marrenmiller

    marrenmiller Basic Member Basic Member

    Apr 6, 2017
    In an effort to "please better be informed about the status of the reseller who you intend to make the purchase", can I ask who actually makes Bestech knives?
     
  6. marrenmiller

    marrenmiller Basic Member Basic Member

    Apr 6, 2017
    This sounds like you're saying that you wouldn't be able to tell if a knife sent in to Bestech warranty was a fake or not. Please tell me that's not right.
     
  7. henkh

    henkh

    545
    May 13, 2015
    Bestech Knives is manufacturer of knives. Mainly for oem but since last year also their own brand.
     
  8. henkh

    henkh

    545
    May 13, 2015
    to warn people that clones are offered.
     
  9. marrenmiller

    marrenmiller Basic Member Basic Member

    Apr 6, 2017
    Are they the same company that makes WE Knives?
     
  10. marrenmiller

    marrenmiller Basic Member Basic Member

    Apr 6, 2017
    Right, but... it was asked above why Bestech wouldn't just honor warranty on any real Bestech product that gets sent in.

    "If a customer sends in a knife for warranty work, companies should go...”Is this our product?” If the answer is “yes” then fix the knife. If “no”, then don’t."

    Your response was that this issue would be solved by requiring proof of purchase. Like the question above, I am asking why you wouldn't just accept any knife that's made by Bestech for warranty support. Proof of purchase should have nothing to do with whether or not a product is real, which your warranty department should know for certain immediately upon receiving the knife.
     
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  11. midnight flyer

    midnight flyer Basic Member Basic Member

    Jan 12, 2009
    This will no doubt fire up the clone/copy group and they will carefully explain all over again with great authority all the damage that clones/copies do, not just to the buyers and manufacturers, but to society on the whole. Certainly no one, including Bestech wants to service a clone of their own product. Seems a bit harsh for a company that for all we know was/is/has made clones themselves.

    There is a very, very, easy solution to this problem which actually requires no effort at all. Don't buy Bestech knives, Bestech marked merchandise, or any products at all from them. Problem solved. There are plenty of other Chinese knife makers out there for those that like the Chinese products.

    I hope no previous owner gets burned by this new policy, because I for one am terrible at keeping up with receipts and registering products. At least Bestech laid out the ground rules up front to warn you away from their product.

    Robert
     
  12. danbot

    danbot Gold Member Gold Member

    Oct 31, 2009
    And you don't want to hear about it?
     
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  13. Winch

    Winch

    186
    Jan 29, 2018
    I just bought a BTK Swordfish and I did not see any warranty info. There were no inserts in the box. I dunno....for $52 I wasn't expecting much but it's a damn good value knife.
     
  14. Hackenslash

    Hackenslash Don't feed the Trolls Platinum Member

    Jul 25, 2014
    There goes the resale value for every Bestech. I have one that's an OK knife but there are a lot of other options that won't require a proof of purchase.
     
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  15. MSchott

    MSchott

    337
    Feb 9, 2017
    How is this pertinent? So what if Bestech uses a contractor to make their knives? As long as Bestech signs off on the quality it doesn’t matter.

    As far as requiring proof of purchase from an authorized retailer, I guess I don’t see this as a big deal in order to get service. Most buy knives online so there is a digital record to print. Mine came from Massdrop and I can go to my account and find the purchase. Unfortunately this is a fact of life in 2018. Especially for warranty service. And in this day of visually perfect clones, the manufacturer has to take the time to document the return and at least start to disassemble the knife before they can discover it’s a clone. Dealing with returns and repairs is expensive.
     
  16. Horizon7

    Horizon7

    154
    Jun 16, 2018
    Agreed. For the price of these amazing knives, this isn't a big hassle for me. They are great pieces. I'm going to buy the Toucan next .
     
  17. SpySmasher

    SpySmasher Lead Guitar

    Sep 1, 2016
    I don't retain it at all.

    That seems pretty ridiculous to me, unless Bestech can't tell the authentic knives from the clones.
     
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  18. SpySmasher

    SpySmasher Lead Guitar

    Sep 1, 2016
    Not mine. Some were bought new from online dealers, certainly, but not "most."
     
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  19. Danke42

    Danke42

    Feb 10, 2015
    They probably can but this is a filter.
     
  20. marrenmiller

    marrenmiller Basic Member Basic Member

    Apr 6, 2017
    It's pertinent because I, like many others here, are bewildered with the constant influx of new Chinese manufacturers and would like clarification on who they really are. I love WE Knives and would be thrilled to hear Bestech is from the same factory, and that would be a major plus in my book. It just strikes me as bizarre that we'd be asked to inform ourselves on the companies we buy products from, when so much of their information is hidden from the public eye.

    Allow me to be blunt here: this sounds to me like possibly whoever is the OEM for the Bestech brand is also selling identical knives on the side for a lower price. It'd be easy to squash that theory if I knew who actually made them and who they were affiliated with.

    As for requiring proof of purchase, I can't think of any reputable companies that require it. Even Microtech just serviced my second-hand Socom Delta with zero proof that I bought it from a valid retailer, and I think we're all aware of their history with warranty services. This isn't a consumer facing policy; this is asking the consumer to take up the role of counterfeit watchdog as well.
     
    Last edited: Sep 20, 2018
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