Will / his company Boos Blades has been unresponsive to me and apparently many others. I'm not sure what happened because this is the opposite of my past dealings with him, he had always been kind and very responsive. When I asked on reddit if anyone had contacted him recently and I got a bunch of people saying they also had bad experiences with him. https://www.reddit.com/r/knifeclub/comments/ay22s5/has_anyone_been_able_to_contact_will_from_boos/ I have seen on his Instagram that he is setting up his own work space to do customs or something, and that may not be great if he just drops communication with people I'll put my story below, TLDR warning probably. I originally purchased / pre-ordered a Boos Blade Mini Aero from Will back in December of 2017! I specially remember falling in love with the design so much that I purchased internet for the flight I was on so I could be sure and get in on the preorder. When the knife arrived in January I found the edge was hitting the backspacer, I reached out to Will and he quickly offered to make it right. At this point I sent the knife in and I honestly was very lax in getting updates, when I did ask how things were going he would always have an excuse (I honestly believe them and don't think he was lying about anything at this point). First it was Chinese new year, then the shipment got rejected and he was taking them to WE at bladeshow. At this point I forgot about it and let several months pass, I pinged him in August and got no response, but when I asked him about it in September he said it would ship in two weeks and he wanted to verify my address. This would be the last communication I had with Will. I didn't contact him again until January(this is probably a mistake on my part), no response. I emailed him again and the boos blade support email in February, no response. Now in March I've messaged his and his wifes Instagram but neither have responded. To just rub salt in the wound, he did a cyber monday sale (between when he told me he was going to send me the knife and when he started ignoring me) and Will sold more mini aero knives while he was basically ignoring me. At this point I don't know what to do, and don't think there is anything I can do. Sorry I don't post much on bladeforums, I have a Reddit and IG that have a bit more posts.