- Joined
- Jul 15, 2013
- Messages
- 33
Well, it seems as though I am not the only one. This is hoping that I'll at least get a response from him and get my knife back.
I sent my payment to Alex on 8/6/13, it was for carbon and g10 scales and a g10 backspacer on my Benchmade Barrage, albeit a small order for him. It was an order none the less. He was extremely prompt to respond in the beginning, basically talked to him all July about stuff and he was always responding within 24 hours.
I lagged, because I also run a business and work a day job and kids and a masters program, and didn't send my knife in until 10/9/13. That is my fault, definitely. However, he was still prompt to respond. He said he had received it and when asked about ETA he said 8 weeks. Which would lead any normal person to believe that I'd have my knife back and completed by roughly late November.
As any customer would do, I politely emailed for status about 4 weeks in. On 11/13/13 and got no response, again on 11/19/13 and no response, 11/22/13 and I said
"Hey Alex,
I'd like a status. This is the 3rd email in the last 10 days. We're coming into week 8 right now, just wondering if there's an outside shot of it coming. Frankly wondering if I'll ever see my knife again right now.
Let me know."
This was the response
"Frankly you don't need to be emailing me constantly a bout your knife it's here its fine and will get done I'm pretty behind so It will be a bit.
Alex"
I was flabbergasted.
I responded like this
"That's no way to respond to a customer asking for a status update. 3 emails in 9 days is not emailing you constantly. I didn't email you every day. I asked for a status, got blown off twice. As a customer, that is frustrating. Especially a paying customer where you already have my money, with no way to get recourse through paypal. It doesn't instill confidence when I get no response for 10 days.
I know you're busy, I run a small business. I also know it takes less than 30 seconds to respond to a customer and say "We're on schedule for your ship date."
That's literally all you had to say.
So my question is, is it on schedule for 8 weeks, or is it now a longer timeline?"
I get this response (edited out of respect for Alex)
"The wait is 3 months there's no reason why I should be receiving emails like this . To be honest I have a lot going on and if you are in any way following me you would now that iv made videos post's on blade forums and instagram stating there is a stall and I am behind. Looking back I don't even see your previous emails in my inbox except for the ones attached to this email. There are people on my list who have been waiting for there blades over twice the time you have and the range from 400 to 1000 dollars . I'm not a thief and your email previous to that was suggesting that . I am a single guy not a huge company when I hit stalls In my life orders go on standby.
I really hate to have to explain this to the few people hounding me about there knife , so here it goes
*FAMILY ISSUES*
I am not a thief and your knife will get done your just going to have to wait like everyone else does I can't cut corners to finish a order because someone wants me to. I also can't dig up ever Old email order and let people know own it's just to big a task. Therefore o reach out on all my social media sites wich in return let's I'd say 98% of my customers know what's going on .
Alex"
I follow Alex on Instagram, that's where I found his work. Never once saw mention of a family issue, I have no idea. I understand that stuff happens. I get it. I still do not deserve to be treated like that. Now all the sudden because I am an angry customer he is responding. We exchange a few more emails and he says he's a little over a month behind, so I should have it in time for Christmas, maybe.
On 12/14/13 I email again, asking for status and get no response. Then again on 12/21/13 and I get this
"your are still down there on the list sorry i couldn't make it before xmas
Alex "
Little frustrated, but I'm going out of town and won't travel with my knives anyway so no biggy. On 12/24/13 I get a response saying he'd have it done by 1/12/14, I said ok and please let me know if anything changes.
On 1/7/14 I email and ask if he can sharpen it while it's there for me. He says no problem.
1/12/14, 1/14/14, 1/17/14, 1/20/14 I email and finally get a response on the 20th!
"You are literally the next person to get there knife done I juat need to finish this bladehq order before I can start yours. I appreciate your patience and I can assure u you will get your moneys worth"
Doesn't respond to my question about the 12th, ignores it. But assured me I'll get my moneys worth. Frankly at this point I've almost considered the knife gone.
1/25/14, 1/30/14 I email and get a response that he's working on the bladeHQ order.
1/30/14 and 2/7/14 I email asking for an ETA and on the 8th he says I'd have it by February's end.
2/20/14 & Today I emailed asking for a status and have yet to receive a response.
So pretty sure that my knife is gone. I apologize for the long thread, but god I hope this persuades someone from working with him. Going on 20 weeks (5 months) from when he received the knife and told me 8 weeks. Great. Not to mention, he's been posting updates about buying knives and everything else, but can't finish my job. So frustrating.
Send me my knife back and my money back. I'll take it somewhere else.
Anyone have any suggestions for a decent priced replacement for my tanto tipped Barrage that I'll never see again?
I sent my payment to Alex on 8/6/13, it was for carbon and g10 scales and a g10 backspacer on my Benchmade Barrage, albeit a small order for him. It was an order none the less. He was extremely prompt to respond in the beginning, basically talked to him all July about stuff and he was always responding within 24 hours.
I lagged, because I also run a business and work a day job and kids and a masters program, and didn't send my knife in until 10/9/13. That is my fault, definitely. However, he was still prompt to respond. He said he had received it and when asked about ETA he said 8 weeks. Which would lead any normal person to believe that I'd have my knife back and completed by roughly late November.
As any customer would do, I politely emailed for status about 4 weeks in. On 11/13/13 and got no response, again on 11/19/13 and no response, 11/22/13 and I said
"Hey Alex,
I'd like a status. This is the 3rd email in the last 10 days. We're coming into week 8 right now, just wondering if there's an outside shot of it coming. Frankly wondering if I'll ever see my knife again right now.
Let me know."
This was the response
"Frankly you don't need to be emailing me constantly a bout your knife it's here its fine and will get done I'm pretty behind so It will be a bit.
Alex"
I was flabbergasted.
I responded like this
"That's no way to respond to a customer asking for a status update. 3 emails in 9 days is not emailing you constantly. I didn't email you every day. I asked for a status, got blown off twice. As a customer, that is frustrating. Especially a paying customer where you already have my money, with no way to get recourse through paypal. It doesn't instill confidence when I get no response for 10 days.
I know you're busy, I run a small business. I also know it takes less than 30 seconds to respond to a customer and say "We're on schedule for your ship date."
That's literally all you had to say.
So my question is, is it on schedule for 8 weeks, or is it now a longer timeline?"
I get this response (edited out of respect for Alex)
"The wait is 3 months there's no reason why I should be receiving emails like this . To be honest I have a lot going on and if you are in any way following me you would now that iv made videos post's on blade forums and instagram stating there is a stall and I am behind. Looking back I don't even see your previous emails in my inbox except for the ones attached to this email. There are people on my list who have been waiting for there blades over twice the time you have and the range from 400 to 1000 dollars . I'm not a thief and your email previous to that was suggesting that . I am a single guy not a huge company when I hit stalls In my life orders go on standby.
I really hate to have to explain this to the few people hounding me about there knife , so here it goes
*FAMILY ISSUES*
I am not a thief and your knife will get done your just going to have to wait like everyone else does I can't cut corners to finish a order because someone wants me to. I also can't dig up ever Old email order and let people know own it's just to big a task. Therefore o reach out on all my social media sites wich in return let's I'd say 98% of my customers know what's going on .
Alex"
I follow Alex on Instagram, that's where I found his work. Never once saw mention of a family issue, I have no idea. I understand that stuff happens. I get it. I still do not deserve to be treated like that. Now all the sudden because I am an angry customer he is responding. We exchange a few more emails and he says he's a little over a month behind, so I should have it in time for Christmas, maybe.
On 12/14/13 I email again, asking for status and get no response. Then again on 12/21/13 and I get this
"your are still down there on the list sorry i couldn't make it before xmas
Alex "
Little frustrated, but I'm going out of town and won't travel with my knives anyway so no biggy. On 12/24/13 I get a response saying he'd have it done by 1/12/14, I said ok and please let me know if anything changes.
On 1/7/14 I email and ask if he can sharpen it while it's there for me. He says no problem.
1/12/14, 1/14/14, 1/17/14, 1/20/14 I email and finally get a response on the 20th!
"You are literally the next person to get there knife done I juat need to finish this bladehq order before I can start yours. I appreciate your patience and I can assure u you will get your moneys worth"
Doesn't respond to my question about the 12th, ignores it. But assured me I'll get my moneys worth. Frankly at this point I've almost considered the knife gone.
1/25/14, 1/30/14 I email and get a response that he's working on the bladeHQ order.
1/30/14 and 2/7/14 I email asking for an ETA and on the 8th he says I'd have it by February's end.
2/20/14 & Today I emailed asking for a status and have yet to receive a response.
So pretty sure that my knife is gone. I apologize for the long thread, but god I hope this persuades someone from working with him. Going on 20 weeks (5 months) from when he received the knife and told me 8 weeks. Great. Not to mention, he's been posting updates about buying knives and everything else, but can't finish my job. So frustrating.
Send me my knife back and my money back. I'll take it somewhere else.
Anyone have any suggestions for a decent priced replacement for my tanto tipped Barrage that I'll never see again?