- Joined
- Aug 17, 2021
- Messages
- 19
I've been buying knives for years. I know many people at the knife companies on a first name basis and met many of them at shows. I've never had such a exchange as I did with Neil at TrueNorthKnives.
I'm a southpaw, but like many have somewhat gotten used to using righty knives. When I see a LH version of something I really want I jump. I had purchsed from TNK previously, but only once about a year ago. However, I've seen them around long enough to know they're legit. Even if their website is a bit dated.
On June 12th I saw a LH magnacut Umnumzaan was in stock at TNK. I immediately jumped at the chance to purchase one. I was driving and just about to go into an appointment for work. I pulled over and rushed to purchase it. In the mad rush to buy (and the site being a bit difficult to check out) I typed in the wrong card information (this is apparently important and you'll see later the disaster it caused). I then entered the correct info and the transaction went through, and breathed a sigh of relief... I actually got a LH Magnacut Umnumzaan! I then immediately called my mother and told her to get that for my Dad as a Father's Day Gift (like so many others I always have trouble figuring out what to get him, but this was awesome), and I'll settle up with her after work (I was already late). I then went into my appointment. She purchased one for my dad and text me letting me know she had got it.
A few hours later after work, I check my email, and see my order had been canceled. I was devastated and couldn't figure out why this would happen. I received, what now appears, to be a cookie cutter email about their TOS. I misread the first line about not selling to minors and attributed that to why my order was canceled, so I replied to the email, but then decided to call (I've never received an email from other companies like this). I got a lady on the phone who was pleasant enough and told me she wasn't the person to deal with this. She would send them a message and have them get back to me.
That's when the email chain starts. I was confused by the cancellation of this order from the start. Neil was pleasant enough in the first email. Told me to check my spam and that he had responded hours ago. I checked, and saw that Neil said my ordered had been canceled because of me entering the wrong card information the first time. Neil told me their processor automatically canceled any order when the first order doesn't go through. I've never heard anything like this before, and I still don't understand how a payment processor auto declines a transaction, but debits the money from the purchasers account.
I let Neil know I did receive the email he set explaining why my order was "auto canceled"
To which, Neil apologized, and said they had many other LH knives to offer including sebenza's (which I already have).
Now refunds take a few days to process. I know this. Normally, I see them as "pending" in my account days before they actually hit. However, with this there was no pending refund I could see. Sometimes canceled charges will also languish as "pending" for a day or two then drop off without actually hitting the account.
Two days layer I see the charge had went from pending to complete and was fully debited from my account. I also, didn't see an incoming refund that was pending either.
So, I emailed Neil again just to check on the status of the refund. You'll see in my email I made mention to the "automatic cancellation by the processor" (which I'm still confused about), but said that's neither here nor there and was curious about the refund.
Neil responded in a way I have never heard before in all the years I've been buying anything online. He said:
"Please listen to me. At this point I’m pretty sure that you’re a scammer and you’re just trying to hustle me.
You know very well that your money was refunded to you on June 12 at 11:49 AM Eastern daylight time this information was also sent to you at exactly the same time at your email address
So I can tell you right now you’re not gonna get away with this and you’re not gonna scam me or steal my money. If you’re not happy with this call your bank, which was which is what any person truly over 18 would do in a case like this, and you’ll find out that we did, indeed arrange for your money to go back to you The same day as the transaction.
Finally, I’m telling you right now we will never sell anything to you again and I am also tell you we have a whole ton of left-handed Umnumzaan tantos coming in.
I’m also going to report you and your account to the credit card company, MasterCard, for attempted Scamming.
The end goodbye."
I was absolutely taken aback. I'm trying to scam HIM? He was the one who canceled MY order and gave me (from my perspective) a bogus story about it being a credit card processor.
He may have refunded me on the day of the cancellation, but he should know these things aren't instant, like I do. Which was why I was contacting him and not my bank.
The thing that chuffed me the most the threats! I couldn't believe it... Especially when I'm the one who's been put out over the whole situation. Not only did I not receive a product but $515.01 was deducted from my account!
I replied instantly and told him "I've received no refund and the charge posted on the 12th. I only reached out because I know these things can take some time. I'll go ahead and file the dispute. Picture attached is posted transaction from my bank." I attached a screenshot from my bank showing there was in fact a charge from the 12th that had been fully debited from my account.
At this point I'm upset. So, I take him up on his advice and called my bank to file a dispute. Something I've never had to do in hundreds of transactions. Well, in the 6 hours or so from when I checked my account and sent the initial email, I had received the refund. Obviously, I didn't file a dispute, and I felt like an ass for jumping the gun (I know from lots of experience refunds can take a few days), but it was a oddball situation from the start, and I had never dealt with this company before.
So, I emailed him apologizing letting him know that I had received the refund. If I'm wrong I'll own it.
His last response is what prompted me to write this.
He said "DONT EVER CONTACT ME AGAIN."
This is literally the most disrespectful encounter I've ever had in years buying knives. It was a total shock to the system compared to dealing with folks like Candace at KnifeJoy or Brian at REC. The entire encounter had gone totally off the tracks, and I still don't know why. There was some confusion on my part, initially. I had never seen a TOS email like his before. Nor have I ever had an order canceled (automatically as Neil said) for inputting the wrong card info initially. Overall, I have never run into a situation like this before, but the responses were so far out of left field I'm still left agape.
I'm always looking for new places to buy knives. I'm a collector and user. I'm just shocked at the curtness of Neil's responses. When I contact ANY other knife company about a refund (for whatever reason), they always say something like "Let me check for you. I see the refund was processed on our side on X date. It's coming but it may take another day or two". Never once have I been called a "hustler & scammer" and get threatened to be reported to my own bank....
At the end of the day I have a great Father-day gift, as I received the other knife promptly, but I'm left shocked.
Below is the entire conversation from start to finish. Am I in the wrong here guys? I'm still totally confused and shocked over the entire situation. I also feel bad for the guy if he's been scammed so many times it's his go to accusation for people. How can such a short communication go so sideways?
I'm a southpaw, but like many have somewhat gotten used to using righty knives. When I see a LH version of something I really want I jump. I had purchsed from TNK previously, but only once about a year ago. However, I've seen them around long enough to know they're legit. Even if their website is a bit dated.
On June 12th I saw a LH magnacut Umnumzaan was in stock at TNK. I immediately jumped at the chance to purchase one. I was driving and just about to go into an appointment for work. I pulled over and rushed to purchase it. In the mad rush to buy (and the site being a bit difficult to check out) I typed in the wrong card information (this is apparently important and you'll see later the disaster it caused). I then entered the correct info and the transaction went through, and breathed a sigh of relief... I actually got a LH Magnacut Umnumzaan! I then immediately called my mother and told her to get that for my Dad as a Father's Day Gift (like so many others I always have trouble figuring out what to get him, but this was awesome), and I'll settle up with her after work (I was already late). I then went into my appointment. She purchased one for my dad and text me letting me know she had got it.
A few hours later after work, I check my email, and see my order had been canceled. I was devastated and couldn't figure out why this would happen. I received, what now appears, to be a cookie cutter email about their TOS. I misread the first line about not selling to minors and attributed that to why my order was canceled, so I replied to the email, but then decided to call (I've never received an email from other companies like this). I got a lady on the phone who was pleasant enough and told me she wasn't the person to deal with this. She would send them a message and have them get back to me.
That's when the email chain starts. I was confused by the cancellation of this order from the start. Neil was pleasant enough in the first email. Told me to check my spam and that he had responded hours ago. I checked, and saw that Neil said my ordered had been canceled because of me entering the wrong card information the first time. Neil told me their processor automatically canceled any order when the first order doesn't go through. I've never heard anything like this before, and I still don't understand how a payment processor auto declines a transaction, but debits the money from the purchasers account.
I let Neil know I did receive the email he set explaining why my order was "auto canceled"
To which, Neil apologized, and said they had many other LH knives to offer including sebenza's (which I already have).
Now refunds take a few days to process. I know this. Normally, I see them as "pending" in my account days before they actually hit. However, with this there was no pending refund I could see. Sometimes canceled charges will also languish as "pending" for a day or two then drop off without actually hitting the account.
Two days layer I see the charge had went from pending to complete and was fully debited from my account. I also, didn't see an incoming refund that was pending either.
So, I emailed Neil again just to check on the status of the refund. You'll see in my email I made mention to the "automatic cancellation by the processor" (which I'm still confused about), but said that's neither here nor there and was curious about the refund.
Neil responded in a way I have never heard before in all the years I've been buying anything online. He said:
"Please listen to me. At this point I’m pretty sure that you’re a scammer and you’re just trying to hustle me.
You know very well that your money was refunded to you on June 12 at 11:49 AM Eastern daylight time this information was also sent to you at exactly the same time at your email address
So I can tell you right now you’re not gonna get away with this and you’re not gonna scam me or steal my money. If you’re not happy with this call your bank, which was which is what any person truly over 18 would do in a case like this, and you’ll find out that we did, indeed arrange for your money to go back to you The same day as the transaction.
Finally, I’m telling you right now we will never sell anything to you again and I am also tell you we have a whole ton of left-handed Umnumzaan tantos coming in.
I’m also going to report you and your account to the credit card company, MasterCard, for attempted Scamming.
The end goodbye."
I was absolutely taken aback. I'm trying to scam HIM? He was the one who canceled MY order and gave me (from my perspective) a bogus story about it being a credit card processor.
He may have refunded me on the day of the cancellation, but he should know these things aren't instant, like I do. Which was why I was contacting him and not my bank.
The thing that chuffed me the most the threats! I couldn't believe it... Especially when I'm the one who's been put out over the whole situation. Not only did I not receive a product but $515.01 was deducted from my account!
I replied instantly and told him "I've received no refund and the charge posted on the 12th. I only reached out because I know these things can take some time. I'll go ahead and file the dispute. Picture attached is posted transaction from my bank." I attached a screenshot from my bank showing there was in fact a charge from the 12th that had been fully debited from my account.
At this point I'm upset. So, I take him up on his advice and called my bank to file a dispute. Something I've never had to do in hundreds of transactions. Well, in the 6 hours or so from when I checked my account and sent the initial email, I had received the refund. Obviously, I didn't file a dispute, and I felt like an ass for jumping the gun (I know from lots of experience refunds can take a few days), but it was a oddball situation from the start, and I had never dealt with this company before.
So, I emailed him apologizing letting him know that I had received the refund. If I'm wrong I'll own it.
His last response is what prompted me to write this.
He said "DONT EVER CONTACT ME AGAIN."
This is literally the most disrespectful encounter I've ever had in years buying knives. It was a total shock to the system compared to dealing with folks like Candace at KnifeJoy or Brian at REC. The entire encounter had gone totally off the tracks, and I still don't know why. There was some confusion on my part, initially. I had never seen a TOS email like his before. Nor have I ever had an order canceled (automatically as Neil said) for inputting the wrong card info initially. Overall, I have never run into a situation like this before, but the responses were so far out of left field I'm still left agape.
I'm always looking for new places to buy knives. I'm a collector and user. I'm just shocked at the curtness of Neil's responses. When I contact ANY other knife company about a refund (for whatever reason), they always say something like "Let me check for you. I see the refund was processed on our side on X date. It's coming but it may take another day or two". Never once have I been called a "hustler & scammer" and get threatened to be reported to my own bank....
At the end of the day I have a great Father-day gift, as I received the other knife promptly, but I'm left shocked.
Below is the entire conversation from start to finish. Am I in the wrong here guys? I'm still totally confused and shocked over the entire situation. I also feel bad for the guy if he's been scammed so many times it's his go to accusation for people. How can such a short communication go so sideways?
Last edited:
