- Joined
- Jul 11, 2009
- Messages
- 820
OK so Gianni has had a chance to look at ALL the knives and so have I. Here is where we end up. We have found the problem and have a solution
1) Gianni WANTs to look at all the remaining LE' sand he WANTs to tune each one...so we must respect that and are sending them back for rapid turnaround. Sorry but it will mean that beautiful USPS notification you got when we printed out the label no longer applies. The PRODUCTION models have been reviewed and are coming. When I have shipping info I will post it.
2) the Fix is very minor, in most knives it is a simple polish at the base of the blade where it contacts the pin. We think its a combo of pin thickness, coating, blade rest and the leverages angle of the tip combined with the aggressive sharpening.
3) the DPx folks who already have their knives will be asked to send them back in if they want, keep them for a while and we will send them to a local expert who will perform the polish repair. NOW if you have tweaked your pin or done other things. We are happy to replace those parts with existing or new pins when they arrive.
4) For those people with Mr DP blades that have the reverse print. (we have not actually figured out how many are out there) You are welcome to send in your knives and get them replaced with new ones.
5) For anyone who has other concerns. Whether they are relevant, imagined, real or supposed. Please note them down, send us an email and we will get the solution. We can't fix problems if we can't get our hands on your knife and in the hands of pros its hard to fix the problem.
6) For those who are not worried, still enjoying their HEST or just want to get used to it before making a decision. By all means do so. You have a lifetime warranty and you are still on for a techniical tune up and sharpen at any time you want.
7) I want to thank everyone for their input and constructive view of this. Those flamers who dont' actually own or have knives on order who all wandered in yesterday clearly were sent by Satan to liven up the discussion. But my point is, please separate opinions from the real actual guarantee from me that your HEST will make you proud and happy regardless of the energy and effort it may take or cost.
That is my promise to you when you buy any DPx Gear product
Thank you... you are in good hands with customerservice and Gianni at LionSteel....now I have to spend some time saving the world ))
Hope this helps.
1) Gianni WANTs to look at all the remaining LE' sand he WANTs to tune each one...so we must respect that and are sending them back for rapid turnaround. Sorry but it will mean that beautiful USPS notification you got when we printed out the label no longer applies. The PRODUCTION models have been reviewed and are coming. When I have shipping info I will post it.
2) the Fix is very minor, in most knives it is a simple polish at the base of the blade where it contacts the pin. We think its a combo of pin thickness, coating, blade rest and the leverages angle of the tip combined with the aggressive sharpening.
3) the DPx folks who already have their knives will be asked to send them back in if they want, keep them for a while and we will send them to a local expert who will perform the polish repair. NOW if you have tweaked your pin or done other things. We are happy to replace those parts with existing or new pins when they arrive.
4) For those people with Mr DP blades that have the reverse print. (we have not actually figured out how many are out there) You are welcome to send in your knives and get them replaced with new ones.
5) For anyone who has other concerns. Whether they are relevant, imagined, real or supposed. Please note them down, send us an email and we will get the solution. We can't fix problems if we can't get our hands on your knife and in the hands of pros its hard to fix the problem.
6) For those who are not worried, still enjoying their HEST or just want to get used to it before making a decision. By all means do so. You have a lifetime warranty and you are still on for a techniical tune up and sharpen at any time you want.
7) I want to thank everyone for their input and constructive view of this. Those flamers who dont' actually own or have knives on order who all wandered in yesterday clearly were sent by Satan to liven up the discussion. But my point is, please separate opinions from the real actual guarantee from me that your HEST will make you proud and happy regardless of the energy and effort it may take or cost.
That is my promise to you when you buy any DPx Gear product
Thank you... you are in good hands with customerservice and Gianni at LionSteel....now I have to spend some time saving the world ))
Hope this helps.