First post on this Sub-F, but been active a few/many years now elsewhere on BF.
First, if I may, this is so unfortunate.
When Skyler/Patriot was Skystorm, I ordered several custom sheaths from him. This was years ago now. They were and are some of the best leather I have ever had and used (and that goes back to the late '70's). Additionally, it was a pleasure to deal with him and I received what I ordered, on time, as promised, and as said of excellent quality.
I hate - just hate - the net and social media at times (as well as txts and even email) so very much for the reason that it is so easy to be misinterpreted/read into messages/posts without the cues provided by in-person or even telephonic communication. From there it is so often the case that things can go down hill. I don't know what happened exactly here, and I am certainly not blaming the OP based on what is known in this thread, but once name calling begins it is very difficult for many, if not most, people to "back down." I note that the OP did not name call.
One can say that the onus to inform, de-escalate, and be cordial is on the business owner, and I respect that and have those sympathies. Been there myself, so I speak from experience.
All that said, I don't like what I am hearing and it is all so unfortunate. I do hope things can somehow be turned around.