"recently"?!?! You must be kidding. S!Ks terrible customer service and blatant misrepresentation (AKA lies) about order fulfillment times have been going on for YEARS. You, and the other fanboys, keep on trying to gloss over this.
You like S!K. Fine. But please stop trying to hide the fact that Guy and Ellie consistently lie to their customers and fail to provide refunds in a timely manner.
The very first model in which they fell behind in production was the
GSO-4.7 and that model didn't come out until part-way through 2016. The first of the new-gen models, the GSO-5.1, finished production and began shipping in January 2016, and the 4.7 was some months behind that (as is to be expected) -
March 2016 is when they began shipping out and GSO-5.1s were available for regular ordering until stock was depleted. That was when the trouble started, that model and then the 2.7 which was in production at the same time. They finally have ALL of the 4.7s out the door and have almost eliminated every 2.7 as well. We have no idea how many of each they sold, we can only establish from the photos that it was at least many hundreds of 2.7s and over 1000 of the 4.7s, each and every one hand-finished, blah, blah, blah - it took a LONG time and it is now late 2017 and they have been working through an even LARGER order of 4.1s. So by my estimate, it has been not even
18 months that S!K has been struggling with deadlines. It may seem like longer, but I got my first S!K knife, that GSO-10, back in late
2012 and others already had EDC-4s (I missed out on those), some 5 years ago.
So there is your reality check - it has
not been "years" that they have been struggling or "misrepresenting" order fulfillment times, so please stop asserting it.
If you are going to accuse others of lying, you should have your facts straight to begin with. or do you consider 1 year and maybe 6 months to really be 2-3 years?
As to refunds, that again is something that I don't have a handle on with regard to numbers. If there are 4 people running S!K and only 2 handle customer service from time to time, and those two people process THOUSANDS OF ORDERS and many thousands more requests/e-mails/messages/etc. then how long should it reasonably take them to get to a single individual's refund request?
I have no idea, but we have heard about - what? 4? 5? requests for refunds taking longer than might be hoped, this time
weeks for them to process the request? That sucks and really speaks to S!K needing to
stop taking orders or
hire more staff to process those requests.
I strongly hope that the OP's request is fulfilled swiftly, that Ellie or Jordyn sees this thread and is able to contact the OP directly (hopefully without much detective work) and get right on it, as I typed before. The bad time-lines and missed deadlines is not something that "we" "gloss over", unless by "gloss" you mean that "we" remain customers awaiting fulfillment of our own orders, it gets brought up again and again.
So what? This is the S!K sub-forum, fans of the knives don't come here to rag on the company, or is the lack of constant negativity what you mean by "gloss" and also what you mean by "fanboy"? People who don't like S!K knives shouldn't waste their time in the S!K subforum, don't you think? If you are just here to flame S!K, that's what GB&U and W&C is for, not so? If it is really "fine" that I like S!K, why the "fanboy" epithet? You mean it as an insult, as if to say, "No one can like S!K and not be an irrational fanboy!" It doesn't sound like you think it "fine" if a
nyone likes S!K or even tolerates them and is happy to order and content to wait - that is some serious baggage.
Again, the point of my reply to the OP was to point out why he might not get a quick response
right now (that fire) although hopefully the staff are now back in the shop for definitively and focused on our orders - both those awaiting refunds as well as those awaiting fulfillment.