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SAL.......... you may want to check on this ASAP

Discussion in 'Spyderco' started by exracr, Jan 25, 2017.

  1. exracr

    exracr

    468
    Feb 7, 2016
    Go to FB Spyderco page and see what your customers are saying about Spyderco's Customer Service. Just a heads up.
     
  2. aquaman67

    aquaman67

    Jan 27, 2012
    For those of us who don't use Facebook could you describe what's going on?
     
  3. hank_612

    hank_612

    431
    Jan 13, 2010
    I looked and didn't see anything.
     
  4. Pino

    Pino

    13
    Jul 26, 2007
    What's with all these people directly trying to communicate with Sal and Eric?
    Just because they're accessible online doesn't mean your opinions are important enough to tell them.
     
  5. Sharp Guy

    Sharp Guy Gold Member Gold Member

    Jan 6, 2016
    It's not in Spyderco's FB page but in one of the private groups. I saw it last night and, in a nutshell, it's just someone whining about not being able to get a pivot screw for his Domino. Then some others were chiming in about how they were mistreated and others saying how they had good service. Typical conversation for these FB groups.
     
  6. FriarPhenn

    FriarPhenn

    Dec 28, 2014
    I feel like we have one of those threads pop up here every so often, too. Inevitably, it nets positive.

    Hard to beat Sal and company when it comes to customer service and accessibility.
     
  7. Sal Glesser

    Sal Glesser Moderator Moderator

    Dec 27, 1998
    Hi Exracr,

    I don't do facebook. Barely have enough time to visit here.

    sal
     
  8. Jordan@DLT

    [email protected] Dealer / Materials Provider Dealer / Materials Provider

    922
    Jul 22, 2014
    Facebook is a total cesspool. Everyone has an account and just posts whatever they want to, regardless of an uninformed or informed opinion.
     
  9. Danke42

    Danke42

    Feb 10, 2015
    It's unfortunate that the fan websites or pages go from a genuine place for sharing info like this and change to "He-Man Spyderco Haters Club".

    About all you can do as a company is present your own page as a professional spot and don't grant any credibility to the spots that use social media pile-on to try and force you to betray your principals.
     
  10. Fred Sanford

    Fred Sanford Gold Member Gold Member

    Sep 3, 2006
    I can't even imagine this kind of post being taken seriously. Come on bro.
     
  11. Mo2

    Mo2

    Apr 8, 2016
    if spyderco could cease the use of Red Locktite that would solve alot of issues for people who need to maintain their tools.
     
  12. bigolegator

    bigolegator Gold Member Gold Member

    Mar 26, 2014
    Facebook :barf:
     
  13. msierant

    msierant

    159
    Feb 24, 2009
    greetings all,
    just ordered a black clip for one of my para-2's from kris at the store. couldn't ask for more friendly customer service. keep the whiners on facebook, please. best regards to all.
    mike
     
  14. uxo2

    uxo2 Gold Member Gold Member

    Oct 3, 2013
    Facebook drama..
     
  15. J85909266

    J85909266

    Jun 6, 2005
    The FB group trashes the customer service constantly. I stay in it for the good people and the info on new models. That's the nature of FB. You take the good with the bad.
     
  16. BOHAWG

    BOHAWG Platinum Member Platinum Member

    378
    Jun 11, 2012
    Amen Brother!
     
  17. Slumblor

    Slumblor Gold Member Gold Member

    442
    Feb 9, 2015
    Sal is a smart man
     
  18. Murphjd25

    Murphjd25 Gold Member Gold Member

    Apr 27, 2016
    Exactly why I deleted my account on January 1st. Haven't missed it one bit!
     
  19. Wolverine666

    Wolverine666 Gold Member Gold Member

    Dec 7, 2009
    And exactly why I left that shit social site years ago.

    FU , FB :D
     
  20. yablanowitz

    yablanowitz

    Apr 14, 2006
    And if they replaced it with J.B. Weld, maybe they would finally get through to those people that being put together with screws does not mean you have to take it apart.
     

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