The only thing that's important IMHO Is you take a 2016 knife made without Chris vs a 2004 knife made with Chris on staff. If the knives have the same quality etc . Then go about your business . If the quality is going down inform who's in charge but let's not assume that CRK knives are anything they were not 10 years ago.
I don't see the forums flooded with QC complaints but I wouldn't expect that to be the case as generally complaints are not received well here.
In my own experience the past 4/5 CRKs I received have needed a trip back to CRK. 2 of them will not be brought to a standard I accept as they are within spec of CRK but not what I expect for the amount I paid.
One was returned to me after 12 weeks in the shop and it was returned outstanding. My only complaint is they forgot to return my lanyard pin but I decided to replace it myself rather than go though CS.
2 are waiting to go in.
Additionally 2 more were also considered in spec via pic and sold as again not up to what I expect.
1 of my last 7 has come out of the box in outstanding condition.
From my understanding Angela, Alycia and the other agents are not making these decisions, therefore CS is not to blame but it has not been at all what I used to get from Heather. I've tried to bring it up the chain which is how I personally found out about some of these changes.
There are a lot of details left out obviously but from where I sit, out of my first probably 15 Sebenzas 1 came kinda dull. It was out of the shop the following week and it came with an offer of a t-shirt IIRC.
One of my recent 7 has been up to that quality.
So growing pains or just a matter of management strategy, I'm not sure if it's the new manager (not Anne) Isaac Rickets or perhaps Anne, I don't know. Maybe I am just picky compared to where I was years ago.