It was great to finally see progress on this run of WSS knives until I checked Mr. Koster's Facebook page and see that he just completed the Bush-Monkey collaboration knives. How can a maker justify having paying customers wait for over a year for completion of their order when the maker starts and completes another run in less than 3 months. The Bush-Monkey collaboration was announced August 6th of this year and pictures of the completed knives were just posted to Facebook. What makes those customers more valuable than those of us who have waited patiently for our W&SS order?
Mr. Koster needs to complete all the orders outstanding on this list and stop accepting orders until he is caught up. Never have I had a custom manufacturer take this long or give so many excuses as to why they have not fulfilled their commitments. There is no justification to be told that your order had been started, payment made and accepted and then to find out that the knife has not been started. Mr. Koster is apparently planning on making quite a few customers wait even longer until he produces another run. This type of customer service is not acceptable!
Mr. Koster needs to complete all the orders outstanding on this list and stop accepting orders until he is caught up. Never have I had a custom manufacturer take this long or give so many excuses as to why they have not fulfilled their commitments. There is no justification to be told that your order had been started, payment made and accepted and then to find out that the knife has not been started. Mr. Koster is apparently planning on making quite a few customers wait even longer until he produces another run. This type of customer service is not acceptable!