1. The rules for The Exchange can be found here. Please read and follow them.

(SOLVED, happy with outcome) Need to call out a knife maker (Ken Coats) for his very poor response

Discussion in 'FEEDBACK: The Good, The Bad, The Ugly!' started by Ryan Sumner, Jan 20, 2020.

Thread Status:
Not open for further replies.
  1. OMCHamlin

    OMCHamlin

    141
    Oct 10, 2000
    Man, I hate to break this to you, but I'd wager that you will never see a knife from Coats. I'll pop back in a month or three and see if I should chow down on my words, but I expect I won't have to. Good luck...
     
    Dragon_Man likes this.
  2. SpyderPhreak

    SpyderPhreak Rocketman for hire Platinum Member

    Apr 13, 2004
    Boy, you're just a ray of sunshine! o_O
     
  3. OMCHamlin

    OMCHamlin

    141
    Oct 10, 2000
    Listen, I'd LOVE to be wrong on this, I don't think the OP has done anything wrong himself (although it's damn near inevitable in every thread like this, someone will find fault with him more than the maker), but it is continually shown that more often, time does not "un-screw" the screwed...
     
  4. SpyderPhreak

    SpyderPhreak Rocketman for hire Platinum Member

    Apr 13, 2004
    It's not that I'm disagreeing with you...
     
  5. Ryan Sumner

    Ryan Sumner

    377
    Mar 17, 2013
    Yeah I'm afraid of that, from my point of view if I'm being cynical it seems that he sent me a parts knife to get him off my back, then said he'd send me a replacement, with no intention of actually sending it.
    Of course I'm staying positive and hoping the knife I got was a mixup, and that he's been working on sending a replacement this whole time.

    I have to say I'm more on the positive side than negative as it's hard to fake a tracking number, and also he ended up sending nothing then he stands to lose a lot more than me. It seems to me that we've worked through it, but in any case all that's left now is to wait
     
  6. jlauffer

    jlauffer Gold Member Gold Member

    Apr 11, 2016
    Recently tried to order something off amazon and didn't pay attention that it wasn't being fulfilled by amazon. Got a tracking number, but when I went to check it after the estimated delivery date had come and gone, it said the item was delivered to somewhere in WA state, and I live in MA. Also, the delivery date was Dec 30, 2019, and I placed the order on 1/18/20o_O Contacted the seller and ended up getting a refund, but no explanation of what happened.
     
  7. TAH

    TAH Gold Member Gold Member

    Jul 3, 2001
    So, you have a tracking number for the replacement knife? Looking forward to seeing how this ends in a day or two. Good luck!
     
  8. Ryan Sumner

    Ryan Sumner

    377
    Mar 17, 2013
    I don't have one yet but I assumed that in the event of a package not arriving, Ken would be obligated to provide the tracking number. Surely he couldn't just refuse, that'd look pretty shifty (Or am I being a little naive here?)
     
    TAH likes this.
  9. LastRodeo

    LastRodeo Platinum Member Platinum Member

    Nov 2, 2013
    I would offer to pay for shipping or at a minimum the cost to add tracking. I'm sure Ken would appreciate it and it would ensure you get tracking.
     
  10. Quiet

    Quiet "That guy" Platinum Member

    Oct 11, 2013
    LOL What? I'm sure OP would "appreciate" getting what he's owed. Paying for shipping after this whole fiasco would be absolute LEAST Ken could do.
     
  11. LastRodeo

    LastRodeo Platinum Member Platinum Member

    Nov 2, 2013
    I said that is what I would do. Ken is making him a brand new knife. Ryan can do whatever he wants.

    It's a bit ironic that I have been called to task in this thread for both supporting Ryan
    and now (maybe) seeming to support the maker.

    Y'all need to decide who the villain is in the scenario. I guess it is Ryan and Ken? Neither Ryan or Ken? Is it me?

    Heck, I have gifted knives to Ryan that cost way more than the shipping for this knife. Ryan can tell Ken that I will pay for the shipping. PM me Ken's PayPal.
     
    KELAMA and Nature Boy like this.
  12. kc custom

    kc custom KnifeMaker / Craftsman / Service Provider Knifemaker / Craftsman / Service Provider

    Apr 20, 2005
    Settle down folks, Ryan will be getting his knife in a matter of days, hope he puts up a pic of it.
    Ken
     
  13. Quiet

    Quiet "That guy" Platinum Member

    Oct 11, 2013
    I'm not calling you out or taking you to task. I was merely responding to a specific term you used, I have no issue with you personally or your stance.
     
  14. LastRodeo

    LastRodeo Platinum Member Platinum Member

    Nov 2, 2013
    Good deal Ken. :thumbsup:

    Can you post a picture of it before you ship?
     
  15. kc custom

    kc custom KnifeMaker / Craftsman / Service Provider Knifemaker / Craftsman / Service Provider

    Apr 20, 2005
    My god after reading thru this thread it sure has been a circus. From me making spyderco clips to Blues returning one that wasn't up to
    snuff and everything before, after, and in between. I can't post a pic cause the knife is headed to Ryan I'm sure one will come up soon enough.
    Ken
     
    KELAMA, woodysone and Danke42 like this.
  16. BellaBlades

    BellaBlades Gold Member Gold Member

    Jul 12, 2013
    Thanks for stepping up Ken.

    It's great that Ryan has a replacement in the mail.

    However. I am still curious why he recieved that slip joint from you with a long list of problems? The one with the piece of plastic inside of it acting as the kick?
     
    Last edited: Feb 8, 2020
    LizaMari, wroughndt and CataD like this.
  17. Jsega51

    Jsega51 Gold Member Gold Member

    Feb 11, 2015
    Funny that his response in the thread is to “settle down”, instead of addressing a major part of this debacle....
     
    jp9mm, craytab, tyyreaun and 5 others like this.
  18. palonej

    palonej Platinum Member Platinum Member

    Aug 5, 2015
    Thinking the same thing.
     
  19. NewBlades16

    NewBlades16 Gold Member Gold Member

    885
    Dec 28, 2015
    Then you should have posted on the onset to set everything straight. Makes me just want to stay with GEC and use the darn thing and if it breaks, toss it. To spend my hard earned money on a custom to have sub par customer service is just something I don’t even want to think of dealing with. And I’m not supporting Ryan either. He should not have been so vocal in the beginning and then disappear. If I bought a custom
    from you, how could I be assured you would not just bail on me for months?
     
    on_the_edge, LizaMari and Night Rider like this.
  20. KELAMA

    KELAMA Gold Member Gold Member

    Jun 28, 2013
    ^^ This is very classy of you, to offer this! :thumbsup::thumbsup:

    And it really isn't that ironic, when stop you factor in who's calling you out.

    ^^ FWIW Ken: Had this been me, I would've picked up the phone, spoken to you man to man, & there's no doubt in my mind, we would've come up with an amicable resolution. :)

    :thumbsup::thumbsup:
     
Thread Status:
Not open for further replies.

Share This Page