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(SOLVED, happy with outcome) Need to call out a knife maker (Ken Coats) for his very poor response

Discussion in 'FEEDBACK: The Good, The Bad, The Ugly!' started by Ryan Sumner, Jan 20, 2020.

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  1. wroughndt

    wroughndt Platinum Member Platinum Member

    Oct 31, 2011
    What an arrogant jerk. Someone should post this on his IG, Twitter, Snapchat, whatever he is using to sell his crap.
     
    Last edited: Feb 12, 2020
    OilMan, sinkrate, stonesell and 2 others like this.
  2. Quiet

    Quiet "That guy" Platinum Member

    Oct 11, 2013
    Quoted for posterity, and any possible future customers of this guy to find.

    Google is a great tool. :)
     
  3. NewBlades16

    NewBlades16 Gold Member Gold Member

    869
    Dec 28, 2015
    Just talk to us about it. I, at least, was trying to look at it from all angles. But, that is hard when you don't come on here. I think we all want you to at least defend yourself. I mentioned that the OP did not play this correctly right from the beginning. So you felt he posted on Traditionals on purpose for extra negative exposure before even going to you? So you sent the POS knife to him? Ok, I'm at least trying to follow you. You were offended. I'm starting to understand if I am following you correctly. Am I on the right track? You don't just want past customers defending you. This would be a great opportunity to gain the trust of new customers. Here's your chance. It's a booming economy right now. No better time than now. I would be the first to consider you!
     
  4. Blues Bender

    Blues Bender Gold Member Gold Member

    Feb 27, 2014
    Much like Ken Coats!
     
  5. johnny_boy02

    johnny_boy02 Gold Member Gold Member

    328
    Apr 3, 2014
    Oh man... this one took awhile to develop but boy did it pay off in jackassery. What a pompous clueless reply. There are not enough past customers to bring you back from this.

     
    LizaMari, mattmanyam and on_the_edge like this.
  6. Stang Bladeworks

    Stang Bladeworks

    636
    Feb 19, 2018
    This is definitely not the outcome I was hoping for.
     
    mrknife, woodysone and Sharp & Fiery like this.
  7. mattmanyam

    mattmanyam

    532
    Apr 28, 2010
    WHAT THE @&#$?!?!?!
     
  8. wroughndt

    wroughndt Platinum Member Platinum Member

    Oct 31, 2011
    Right, Ken Coats knives admits that he sends garbage knives to his customers.
     
    LizaMari and mattmanyam like this.
  9. Peter Hartwig

    Peter Hartwig Gold Member Gold Member

    Feb 29, 2008
    I think we are at least partially responsible, wowing every move they make and every thing they do. Some start believing their own press. I don't know Ken at all, but I have seen this in a number of makers. Hard to remain humble(I guess)when all say you are so great.
    but sending the POS knife out has no excuse and just hurt him. If he didn't want to deal with Ryan he should have just told him that.
     
    Last edited: Feb 11, 2020
    OilMan, woodysone, Quiet and 3 others like this.
  10. Hard Knocks

    Hard Knocks Gold Member Gold Member

    Oct 1, 2012
    Unbelievable.
     
    Grenock, tyyreaun, CoryMc and 2 others like this.
  11. LizaMari

    LizaMari Gold Member Gold Member

    841
    Jul 16, 2014
    And another pompous ass knife maker shows his true colors. I'd post pics of that POS knife up all over the place and give full credit to the maker. What a jackass.
     
    johnny_boy02 and on_the_edge like this.
  12. Steven65

    Steven65 Traditional Hog Platinum Member

    Mar 11, 2008
    I am truly surprised by Ken's reply. It is incoherent, rambling and very unclear.

    This is not the response or attitude of the man I met and did business with some 12 years ago.
    Something does not make sense. I am sure that there are many older BF members from the traditional forum who would agree with me.

    I am not defending Ken or being an apologist for his actions but I am very surprised by this turn of events. I can only assume that there is a piece of information we don't have and that something has happened to cause this.

    Once again I hope that the OP receives his knife and is made whole.
     
  13. Insipid Moniker

    Insipid Moniker Gold Member Gold Member

    Feb 28, 2011
    I think a couple folks owe the OP an apology right about now.
     
  14. Blues Bender

    Blues Bender Gold Member Gold Member

    Feb 27, 2014
    A lot can change in 12 years...
     
    bikerector, woodysone and Steven65 like this.
  15. Ryan Sumner

    Ryan Sumner

    377
    Mar 17, 2013

    WOOOOW man I was NOT expecting this. I will say I'm glad you're being honest but I'm pretty upset that you lied to me on the phone when I asked about the knife I received.
    This is severely unprofessional and the fact that you keep calling me a liar (In reference to the spring being broken twice)
    I encourage you to search your email history, as I still have records showing our correspondence from 2015-2016

    [​IMG]


    I am also upset that my reputation has come into question over all this, I feel that I have been reserved in my responses.

    In 2015 my knife backspring broke, then I private messaged you through bladeforums and ended up resolving it with you.
    In 2019 my knife broke AGAIN so I made a thread in the traditional forum asking them what I should do (I truly appreciate all of the kind folks in there, I'd trust them with my life, and I know they're pretty level headed in their judgements on situations)
    After sending the knife back to you and waiting 4 months with no replies to my follow up emails, I ended up receiving the orange knife in the mail.
    It was after this point that I created this post (which I immediately notified you about Via email)

    I'm not even sure if I'll end up receiving a replacement, at this rate, though we'll have to wait and see. It wasn't my intention to try to criticise every flaw in that replacement, as you insinuated, I have only ever intended to be 100% honest (As I have been with all of my dealings on this forum)
    I'm actually worried that even if I receive the replacement I won't be happy to carry I knife with "Coats" on the blade. I feel that my 21st birthday gift has been ruined by this whole affair.
     
    LizaMari, OilMan, jp9mm and 11 others like this.
  16. Ryan Sumner

    Ryan Sumner

    377
    Mar 17, 2013

    Yeah I'm inclined to agree with you on this, it is definitely not the response I would expect from a custom maker
     
    woodysone and Steven65 like this.
  17. Sharp & Fiery

    Sharp & Fiery Always Embellish Platinum Member

    May 14, 2012
    @Ryan Sumner

    Glad things are working out. Still wont buy a Coats knife, but would be inclined to do a deal with you if the situation presented itself.
    Stay on the respectful path, and you will keep your good reputation.
     
    LizaMari, OilMan, Hard Knocks and 9 others like this.
  18. TAH

    TAH Gold Member Gold Member

    Jul 3, 2001
    This is a sad ending, especially for Ryan. He owned a special birthday knife made by this guy. He's supposedly getting a replacement knife, but he will think about this experience every time he sees the maker's name on the blade.

    In my 40 years of collecting production and custom knives, I always tried to align myself with stand-up manufacturers and custom knifemakers. I understand things can change and nothing is guaranteed, but it's hard to own a knife connected to a bad experience or made by someone with a bad reputation.
     
  19. Blues Bender

    Blues Bender Gold Member Gold Member

    Feb 27, 2014
    Huh... Well look who plans on being there next month. It would be such a shame if someone shared the info in this thread with the Badger Knife Club!

    [​IMG]
     
  20. Insipid Moniker

    Insipid Moniker Gold Member Gold Member

    Feb 28, 2011

    Not really addressing this to you, Ryan, but I think it's important to note for people that were hard on you for not initially making the phone call.

    Seems like the maker was willing to take orders and payment through email and discuss the issue with the initial knife that way as well. Given all that, the idea that it's on the customer to change the method of contact when communication gets bad is just wrong. It's pretty clear that there was an ongoing email conversation that went dead for five months when the customer had issues. An international phone call isn't a huge inconvenience, but it's still not right to make the customer go that route when there was a clear and open channel of communication available.
     
    LizaMari, moshow9, Pete1977 and 9 others like this.
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