Spyderco Siren Lock Issue

[King of the Cheese]

I'm glad this issue has been addressed so the knife operates how Spyderco intends and the customer expects

Yes, and the people that brought out the torches and pitchforks to yell at Spyderco can maybe move on to something else. Right, craytab ?

 

[craytab]

Yes, and the people that brought out the torches and pitchforks to yell at Spyderco can maybe move on to something else. Right, craytab ?

Nope. Not doing this with you here either. Take care bud!

 

[King of the Cheese]

Nope. Not doing this with you here either. Take care bud!

Yes you’re free to stop posting at any time. No need to make a public service announcement. But yes, I recall some people made a bigger deal out of the issue than it needed to be. Glad it was fixed, but also glad the outrage can settle down.

 

[knerd]

Mailed mine in today for a swap. Glad there's finally a fix for this.

 

[Soulrack223]

Are you just using the contact form on the Spyderco website? I haven't received a response.

 

[Elgatodeacero]

Soulrack223 here is what you need

https://www.spyderco.com/wp-content/uploads/Spyderco-Warranty-Repair-Form_Rev21Feb.pdf

 

[knerd]

^ Fill out that form. Mail it with your knife and $5 and they should replace it.

 

[Soulrack223]

Soulrack223 here is what you need

https://www.spyderco.com/wp-content/uploads/Spyderco-Warranty-Repair-Form_Rev21Feb.pdf

^ Fill out that form. Mail it with your knife and $5 and they should replace it.

Thank you for your help.

 

[5-by-5]

Spyderco charged my card for shipping on the 8th. No tracking though.
Soon....

 

[5-by-5]

Yay! I got a shipping number. Two actually. I have a Mule coming too. Tuesday and Thursday. I think the Mule will be first priority mail.

 

[nickites]

Mine is in as well. Awaiting the new one patiently.

 

[knerd]

Should have my replacement by Friday.

 

[jstn]

As always, Spyderco comes through and proves it is a stand-up company. Can’t say I’m surprised, and all the more reason they will continue to be my favorite knife company and I’ll continue to buy their products.

 

[knerd]

Replacement showed up early! Issue resolved.

Thank you Sal Glesser and Spyderco.

 

[on_the_edge]

New Siren is in the house. Thanks, Sal, for your perseverance in perfecting the knife and thanks to all involved as well.

 

[Soulrack223]

Mine was delivered on February 16 and I haven't heard anything yet. How long has it been taking?
thanks for any info

 

[Fixall]

Mine was delivered on February 16 and I haven't heard anything yet. How long has it been taking?
thanks for any info

Well…. Considering I messaged Spyderco through their website six weeks ago about my Siren, and again a week ago, and still haven’t heard a peep…. I’m guessing it can take awhile.

 

[mb>]

Well…. Considering I messaged Spyderco through their website six weeks ago about my Siren, and again a week ago, and still haven’t heard a peep…. I’m guessing it can take awhile.

Did you send it in yet?

 

[Fixall]

Did you send it in yet?

I have not. I put in the request before the fix was made available, so when I called, the customer support employee told me to hold off on sending it in until I heard back…. And then told me that it is taking six to eight weeks for them to respond to emails, so to just hang tight.

 

[Soulrack223]

I sent a couple of emails without response and then based on this thread I just sent it in.