- Joined
- Nov 21, 2013
- Messages
- 1,818
That's what you get one the company's owner is a knife nut.
thanks Sal, I'll try to get the knife on the way to you tomorrow and it will certainly happen by Monday. I think it's really cool that you get on the forums and actually talk with the people that use your knives, and as the last dozen posts of this thread indicate, many others agree.Thanx much for the emails alerting me to the thread. I don't often get outside of our own sub forum.
Hi Atakdog,
Sorry for your problem. We'd love to get the knife and analyze the break. We can send you a new one as soon as it gets here. We've not seen this problem and we have thousands of knives out there.
Spyderco
attn: sal or Eric glesser
820 Spyderco way
Golden, CO 80403
Please let customer service know it's coming.
customerservice@spyderco.com
sal
*meanwhile in China, workers lose their job*
*meanwhile in China, workers lose their job*
I never get tired of seeing Sal take care of things. Dude is awesome.
Now we'll see if the OP will send in his knife.
He said he was going to a few posts up. :thumbup:
Any update on this one? I don't doubt Spyderco will take care of this problem. But I'm curious about their findings
Sal stated in the spyderco sub-forum thread that in soon as the knife got there a replacement would be sent, not a repair. He requested it be addressed specifically to he or Eric. I'm confident that won't change. We should be asking Sal for an update on his findings, if they learned anything. I'm sure it'll be replaced (unless it turns out to be a fake).
Update: I sent this knife to Spyderco on January 13th and today (January 22nd) got a package back from Spyderco. Inside was an apology letter from Eric Glesser and a new knife that is just as perfect as my first. A+ for Spyderco on customer service!
The OP did mention that he was taken care of promptly:
Curious to know if this was a material failure or a design flaw.
As long as the OP is completely honest, it has to be a material failure. Hopefully not a whole batch, and isolated to this or just a few others. I am sure that Spyderco did proper R&D and witnessed this exact failure under presumably way more force than the OP applied while carving some pine.
Hi LightGuy,
While the break shown was the only incident with the model, we did go ahead and remove the first hole from the tang.
sal
The hole was removed in the tooling before beginning the G-10 run.
Thanx Hiwa for the compliment. Chris Claycomb and associates did an excellent job refining the design and our maker is doing an excellent job in construction. I still plan a full flat S90V version. Just have too much going on right now.
sal