I have been watching this forum for a few months now and decided to join so I express a few of my feelings about TSprof I really had no plans on joining this forum until I read travis385 post.
I'm glad your happy with TSprof because I'm most certainly not very happy with them at all.
Here is my story I ordered a K03 as soon as they came out off of the TSprof website and I got about a month after ordering it as I was told by Nikita they were all sold out and mine would be shipped in the order my order was received then about 8 weeks ago I ordered all of the clamps for my K03 such as the Conical double filet single filet and a scissor attachment and it has now been 8 weeks to the day and I have not gotten my stuff.
Here is my problem with TSprof when I ordered my stuff I emailed them first and wanted to know if everything was in stock and I was told that everything was in stock by a person named Paul so I made my payment with my credit card after I got an invoice asking me to pay it and then I got a polite email back from this Paul person and it said something to the effect of thank you for your payment and your order has been sent into production,so I emailed this Paul back and asked how long it will take for my order to ship out and I was told about 3 weeks,so I emailed Paul again and called him out on what he had said and said to him you told me everything is in stock when I first asked about these item's and now you are telling me my order will not ship out for 3 weeks and has been sent to production and when I said I wanted my money back he emailed me again saying he could ship it in 1 week and agreed to that and after a week all I got was excuse after excuse after excuse first it was people were on holidays then it was their supplier of materials was out of stock on stuff and I could never Paul to give me my money back.
My brother inlaw also purchased a K02 before me and got his with no problems off of their website and when I told him that I was ordering some clamp's and stuff I ordered my stuff and he then ordered his stuff and then he explained as well to Paul that we were brother inlaws and that we would like are stuff shipped together and would pay any extra shipping and Paul said that their would be no need for extra shipping,my brother inlaw also asked if everything he wanted was in stock as well and was told exactly the same thing I was and that was that everything was in stock but once they had his money just like mine we still do not have the items we paid for and they will not return are email's as well.
I tried going to my credit card company to get my money back after waiting 6 weeks to see if my stuff was going to be shipped out and they told me they thought I was trying to scam this vendor because I should have reported it sooner and I explained to them about TSprof saying it was going to take 6 weeks for them to send out my order and even gave them TSprof's mail and told them to ask for a tracking number and they told me that's not up for them to do that,so now I'm out my money and so is my brother inlaw and we still don't know if we will even get are items that we paid for.
The worst part of it is that this Paul person found it so easy to lie to me and my brother inlaw why say that the items were in stock and would be shipped out the same day or next day after receiving are payment and then the very next day after getting are money he tells me and my brother inlaw that are orders have gone into production.
To anyone reading this please do not think that I think that I feel that I'm so much more important then anyone else who owns a TSprof sharpener and that I feel like I should get special treatment and get my stuff before everyone else,what I have a problem with is I asked a honest answer and did not get an honest response either,that is no way to do business with your customer by lying to them because it is your customer that is helping you to making a living and put food on your table.I do not respect Paul and I never will be able to because I have looked on other forums and there are other people saying stuff like me as well there is a guy who purchased a TSprof sharpener and waited 6 months and they would not give him his money back so he had to get his credit card company involved.I'm just a guy from a small town called Elmwood Canada and I normally try not to go online to purchase stuff because of hassles like this.
If this continues to be a problem with TSprof they should be banned from this forum if they are not going to stop treating their customers so poorly.
I'm glad your happy with TSprof because I'm most certainly not very happy with them at all.
Here is my story I ordered a K03 as soon as they came out off of the TSprof website and I got about a month after ordering it as I was told by Nikita they were all sold out and mine would be shipped in the order my order was received then about 8 weeks ago I ordered all of the clamps for my K03 such as the Conical double filet single filet and a scissor attachment and it has now been 8 weeks to the day and I have not gotten my stuff.
Here is my problem with TSprof when I ordered my stuff I emailed them first and wanted to know if everything was in stock and I was told that everything was in stock by a person named Paul so I made my payment with my credit card after I got an invoice asking me to pay it and then I got a polite email back from this Paul person and it said something to the effect of thank you for your payment and your order has been sent into production,so I emailed this Paul back and asked how long it will take for my order to ship out and I was told about 3 weeks,so I emailed Paul again and called him out on what he had said and said to him you told me everything is in stock when I first asked about these item's and now you are telling me my order will not ship out for 3 weeks and has been sent to production and when I said I wanted my money back he emailed me again saying he could ship it in 1 week and agreed to that and after a week all I got was excuse after excuse after excuse first it was people were on holidays then it was their supplier of materials was out of stock on stuff and I could never Paul to give me my money back.
My brother inlaw also purchased a K02 before me and got his with no problems off of their website and when I told him that I was ordering some clamp's and stuff I ordered my stuff and he then ordered his stuff and then he explained as well to Paul that we were brother inlaws and that we would like are stuff shipped together and would pay any extra shipping and Paul said that their would be no need for extra shipping,my brother inlaw also asked if everything he wanted was in stock as well and was told exactly the same thing I was and that was that everything was in stock but once they had his money just like mine we still do not have the items we paid for and they will not return are email's as well.
I tried going to my credit card company to get my money back after waiting 6 weeks to see if my stuff was going to be shipped out and they told me they thought I was trying to scam this vendor because I should have reported it sooner and I explained to them about TSprof saying it was going to take 6 weeks for them to send out my order and even gave them TSprof's mail and told them to ask for a tracking number and they told me that's not up for them to do that,so now I'm out my money and so is my brother inlaw and we still don't know if we will even get are items that we paid for.
The worst part of it is that this Paul person found it so easy to lie to me and my brother inlaw why say that the items were in stock and would be shipped out the same day or next day after receiving are payment and then the very next day after getting are money he tells me and my brother inlaw that are orders have gone into production.
To anyone reading this please do not think that I think that I feel that I'm so much more important then anyone else who owns a TSprof sharpener and that I feel like I should get special treatment and get my stuff before everyone else,what I have a problem with is I asked a honest answer and did not get an honest response either,that is no way to do business with your customer by lying to them because it is your customer that is helping you to making a living and put food on your table.I do not respect Paul and I never will be able to because I have looked on other forums and there are other people saying stuff like me as well there is a guy who purchased a TSprof sharpener and waited 6 months and they would not give him his money back so he had to get his credit card company involved.I'm just a guy from a small town called Elmwood Canada and I normally try not to go online to purchase stuff because of hassles like this.
If this continues to be a problem with TSprof they should be banned from this forum if they are not going to stop treating their customers so poorly.
I would not say fast, it depends on how backed up they are, production, etc. Once they ship it out, it will take up to 2 weeks to get to your house. Just order, then be patient. You will get it eventually, and it will be more than worth the wait. Try to order everything you think you may want or need in one order. Shipping from Russia is not cheap or fast.
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