- Joined
- Dec 7, 2000
- Messages
- 5,179
You know JT, you might be able to help with the frustration folks are feeling with this. I know how they feel; I've been trying to buy a personal vaporizer all weekend and everyone in the US that makes them are out of stock. Trying to get a reply from them when delivery is likely is like pulling teeth. This is what happens when you offer something everyone wants. It's a double-edged sword.
But one suggestion that you might employ that would help folks feel better follows. I've done this and it does help; the only thing is, it's still hard to keep to a schedule.
Set up a canned email reply that you can send to each person who sends you an inquiry. When someone writes you about a scribe, just send the canned reply. Include a link to an appropriate page on your website, and give a general timeframe for expected delivery. Something like "August 2011" or something. That might sound like a long time, but it will come quicker than you think.
Then take a weekend to parse this thread for everyone's name who has indicated an interest. Set up a page on your site for "Scribe Customers" or something and again, at the top of the page explain the production issue. Then list their names. Alphabetical order would be a pain in the ass to set up and maintain, but it would be the best way for your potential customers to be assured you have them down. You could use a spreadsheet to sort the names initially. You might include their original date of inquiry, just to help everyone remember where we are.
This is just a thought and it will take some of your time. But I think it'd take a lot of the pressure off you if you set it up and keep it current, and help retain some goodwill from your potential customers.
All best,
Oh wait - how about my scribe?!
All best,
But one suggestion that you might employ that would help folks feel better follows. I've done this and it does help; the only thing is, it's still hard to keep to a schedule.
Set up a canned email reply that you can send to each person who sends you an inquiry. When someone writes you about a scribe, just send the canned reply. Include a link to an appropriate page on your website, and give a general timeframe for expected delivery. Something like "August 2011" or something. That might sound like a long time, but it will come quicker than you think.
Then take a weekend to parse this thread for everyone's name who has indicated an interest. Set up a page on your site for "Scribe Customers" or something and again, at the top of the page explain the production issue. Then list their names. Alphabetical order would be a pain in the ass to set up and maintain, but it would be the best way for your potential customers to be assured you have them down. You could use a spreadsheet to sort the names initially. You might include their original date of inquiry, just to help everyone remember where we are.
This is just a thought and it will take some of your time. But I think it'd take a lot of the pressure off you if you set it up and keep it current, and help retain some goodwill from your potential customers.
All best,
Oh wait - how about my scribe?!
All best,